Author

Louise Thompson

Louise Thompson

As the Customer Relationship Executive at SYSPRO, Louise advocates the importance of proactive customer engagements and sustainable long-term customer connections. She is passionate about helping customers realize maximum business value from their SYSPRO investment through the adoption of technology.Within this role, she implements strategies to maintain customers, while ensuring a personalized experience with the brand. Louise also takes a hands-on approach to customer queries, where she aims to instill customer trust and loyalty. In support of our customer-first approach, part of Louise’s role is to continually improve and add value to our customer experience journey by understanding and enhancing each customer touchpoint.

Posts by Louise Thompson

4 Steps to using Business Strategy to drive your Software Selection Process

Reading Time: 3 minutes When embarking on the journey of selecting and buying any software for your organization, whether it is ERP, CRM, HR, …

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Working while sleeping

Reading Time: 3 minutes As someone with a daughter who rides horses I have often been asked – “how can you own something that …

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louise_measuring_process_performance

Measuring Process Performance

Reading Time: 3 minutes As we head towards a new year, I have been having a number of conversations with work colleagues and ERP …

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Managing the Change

ROI of ERP – Part 4 of a 4 Part Series

Reading Time: 3 minutes Managing the Change Generally the only person who enjoys a change is a wet baby. Most others want things to …

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Selecting the right system and vendor

ROI of ERP – Part 3 of a 4 Part Series

Reading Time: 3 minutes Selecting the Right System and Vendor Jim Collins, author of four international bestselling business books notes: “We tend to think …

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ROI of ERP – Part 2 of a 4 Part Series

Reading Time: 3 minutes Before Selecting a System In the early 1980s “experts” on Japanese management were isolating distinctive practices that seemed to account …

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Form must follow function

ROI of ERP – Part 1 of a 4 Part Series

Reading Time: 3 minutes Taking Ownership of Your ROI In a previous blog I referred to the unpredictability of measuring the ROI of your …

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Measuring the ROI of your ERP

Reading Time: 4 minutes We are regularly asked to provide a tool to demonstrate ROI (Return on Investment) on the purchase and implementation of …

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35 ERP years young

Reading Time: 4 minutes As SYSPRO celebrates 35 years of being in business today I have been reflecting on what this means on a …

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