Author - Louise Thompson

Louise Thompson

Louise Thompson
Louise Thompson

Blue Sky Thinker

Louise joined SYSPRO in 1985 and has been closely involved in the company’s product development as well as providing services to the six global SYSPRO offices. Her role in SYSPRO forms the link between development and the global marketplace with her goal to empower the SYSPRO offices, resellers and customers through the provision of the right service and support. Louise and her team are responsible for providing product support, training material, SYSPRO certification, and knowledge transfer to customers, either directly or through the SYSPRO offices and resellers. Given the extensive nature of an ERP system Louise is of the strong belief that the support and services provided by SYSPRO must simplify the customer experience.

Blogs by Louise



ERP Support that Counts – Part 2 ERP Support that Counts – Part 2 ERP Support that Counts – Part 2

ERP Support that Counts – Part 2

Author: | Post Date: 25 Aug 2015

In my last blog I mentioned my home make-over and my feelings about it that range from jubilant to wretched, depending on which day you catch me. This process has once again reinforced my belief that solid relationships are paramount to the success of any endeavor.  I learnt that one of the most important considerations when choosing a contractor is their clear understanding of [...]


Support that Counts Support that Counts Support that Counts

Support that Counts

Author: | Post Date: 06 Aug 2015

Renovations can be exhausting and frustrating but oddly exhilarating at the same time. During my recent home makeover, as I bounced between building suppliers, sanitary ware outlets and roof truss manufacturers, I got to thinking about service levels that stand out. It struck me that the difficult decisions, inconveniences and stresses of any project can be minimized by excellent service. (more…)


Architecting your business – Part 2 of 2 Architecting your business – Part 2 of 2 Architecting your business – Part 2 of 2

Architecting your business – Part 2 of 2

Author: | Post Date: 22 Jun 2015

In my previous blog on Architecting your business I discussed the broader benefits that can be gained from applying an architectural approach to your business, the information, the processes and technology. But the benefits will not be realized if your architecture does not take into account the people in your business, as well as the workflows. Architecting for people. (more…)


Working while sleeping Working while sleeping Working while sleeping

Working while sleeping

Author: | Post Date: 10 Mar 2015

As someone with a daughter who rides horses I have often been asked – “how can you own something that eats while you sleep?” This led me to thinking about ERP and how your ERP software can “think” while you sleep or at the very least provide an additional “eye” on running your business. (more…)


Measuring Process Performance Measuring Process Performance Measuring Process Performance

Measuring Process Performance

Author: | Post Date: 25 Nov 2014

As we head towards a new year, I have been having a number of conversations with work colleagues and ERP consultants on the subject of KPIs (Key Performance Indicators) and their effectiveness. Out of these discussions it can be concluded that there are good and there are poor KPIs.   Wearing my ERP hat a good example of this is looking at the role of a Purchase Order clerk. A [...]


ROI of ERP – Part 4 of a 4 Part Series ROI of ERP – Part 4 of a 4 Part Series ROI of ERP – Part 4 of a 4 Part Series

ROI of ERP – Part 4 of a 4 Part Series

Author: | Post Date: 20 May 2014

Managing the Change Generally the only person who enjoys a change is a wet baby. Most others want things to remain the same, but get better. Ask the CIO what was the hardest part of implementing the ERP solution, and the response will in all likelihood be “Getting users to commit.” (more…)


ROI of ERP – Part 3 of a 4 Part Series ROI of ERP – Part 3 of a 4 Part Series ROI of ERP – Part 3 of a 4 Part Series

ROI of ERP – Part 3 of a 4 Part Series

Author: | Post Date: 20 May 2014

Selecting the Right System and Vendor Jim Collins, author of four international bestselling business books notes: “We tend to think that decisions are very much about ‘what.’ But when I look at my research notes or at interview transcripts from the executives we’ve interviewed, one theme that comes through is that their greatest decisions were not ‘what’ but ‘who’. They were people decisions.” (more…)



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