Powerful converging technology trends are reshaping the modern workplace. Businesses today need to cater to the demands of an emerging generation of tech-savvy, digital-native workers, while also embracing and enabling new technologies to remain competitive.
The Cloud Migration Agenda
Meeting the demands of trends such as mobility, the consumerization of IT, and the need for always-on access to collaboration and other mission-critical business systems such as ERP solutions, has driven the cloud migration agenda.
Organizations have increasingly opted to deliver these solutions via an on premise, hosted or hybrid cloud to give employees flexible access to the tools and systems they need, regardless of their location or device. However, simply providing ubiquitous access is no longer enough.
Today’s hyper-connected employees demand a superior user experience. They want rich, contextually-relevant, engaging and intuitive experiences that mimic the way they interact with technology in their personal lives.
Delivering this “consumerized” functionality also encourages staff to use and share information, in the moment, and accelerates the adoption of new technologies. As a result, employees will be happier and more engaged, which increases productivity, optimizes workforce performance and drives innovation.
The Demand for a Simplified UX
With so much at stake, the bottom line is that employee experience matters. To meet shifting expectations companies need to create seamless, consistent and easy-to-use business system touch points for the modern workforce.
The SYSPRO user experience is constantly evolving to create the engaging working environments that resonate with tech-savvy employees. And the SYSPRO ERP user experience gets more personal with the introduction of SYSPRO Avanti, a web interface that answers the market need for easy, always-on, device-, platform- and location-agnostic access to SYSPRO.
The SYSPRO Avanti web interface uniquely offers the same familiar user experience, whether accessing SYSPRO via the web or Microsoft Windows. The natively designed web interface is easy-to-use, intuitive and responsive, which provides employees with a simplified, engaging and rewarding user experience.
Customization for Specific Requirements
SYSPRO Avanti also enables easy customization, without the need for development. This offers personalization and bespoke design capabilities that meet specific workspace requirements, with the ability to select the best interface for specific roles, tasks or the device being used.
Artificial Intelligence has also been built into the very fabric of SYSPRO Avanti. Prebuilt AI models are provided by default for a number of different scenarios and these AI insights can be added anywhere in SYSPRO Avanti and will automatically use the context of the application they are added in.
These scenarios range from predicting the chance a quotation will be accepted by a customer to better equip sales people all the way to whether a purchase order will be delivered on time based on the contents of the order, the date and the supplier chosen.
Another example model can predict the most likely reason goods sold will be returned based on the returns history of all customers of the business. SYSPRO Avanti therefore can provide not only real time insights into your business (in the form of Business Insight Tiles) but now also predictions for the future (in the form of Artificial Intelligence Insight Tiles) all subtly and seamlessly embedded into the user experience. Users also have the flexibility to create their own models based on their own business needs (without needing a data science background).
The innovation team is currently hard at work on a number ways to embed these AI models into the SYSPRO product which I will explain in my next blog sometime soon!