Author

Menwil Gordon

Menwil Gordon

Menwil is a Support Manager at SYSPRO Africa. He started his professional journey as an accountant, but soon realized his passion lay in planning and manoeuvring through manufacturing dynamics. Before joining SYSPRO, he was part of the SYSPRO implementation team at the customer he was working at and then became the systems administrator as well as Warehouse Manager. Menwil then lived out his planning and manufacturing dreams by completing APICS courses to ultimately become the classroom trainer at SYSPRO for multiple planning and manufacturing modules. Menwil has a flair for leading and training SYSPRO customers as well as staff members. Other passions include his love for animals, community volunteering and gardening.

Posts by Menwil Gordon

Should customers pay for post-implementation software support?

After customers have deployed an ERP system, the next phase is post-implementation support. In some cases, the annual license fee …

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Customer Queries Hit an All-time High during Covid-19

When lockdown began, business and service provider customer support teams anticipated query loads would lessen, as businesses closed or operated …

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