Author - Menwil Gordon

Menwil Gordon

Menwil Gordon
Menwil Gordon

Support Manager at SYSPRO Africa
Crazy Manufacturing Guy

Menwil is a Support Manager at SYSPRO Africa. He started his professional journey as an accountant, but soon realized his passion lay in planning and manoeuvring through manufacturing dynamics. Before joining SYSPRO, he was part of the SYSPRO implementation team at the customer he was working at and then became the systems administrator as well as Warehouse Manager. Menwil then lived out his planning and manufacturing dreams by completing APICS courses to ultimately become the classroom trainer at SYSPRO for multiple planning and manufacturing modules. Menwil has a flair for leading and training SYSPRO customers as well as staff members. Other passions include his love for animals, community volunteering and gardening.

Blogs by Menwil



Customer Queries Hit an All-time High during Covid-19 Customer Queries Hit an All-time High during Covid-19 Customer Queries Hit an All-time High during Covid-19

Customer Queries Hit an All-time High during Covid-19

Author: | Post Date: 04 Aug 2020

When lockdown began, business and service provider customer support teams anticipated query loads would lessen, as businesses closed or operated at reduced capacity.  However, customer queries hit an all-time high during Covid-19. With teams Working From Home (WFH) during lockdown, IT and admin resources were not as readily available as at the office. Though reachable via digital tools, if support was delayed or lacking [...]



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