The SYSPRO Blog

Insights on Business Management Software and ERP

AI, Machine Learning and your ERP System

The idea of inanimate objects as intelligent beings has been around for centuries. The ancient Greeks had myths about robots, and Chinese and Egyptian engineers built automatons.  In modern times, the term was first coined in 1956 by American computer scientist and inventor, John McCarthy, at a conference in New Hampshire. (more…)


Customer Service Bot a Big Hit at ERP Conference

Customer Service Bot a Big Hit at ERP Conference At our Africa customer conference this year I showed off a new member of the SYSPRO stack, a Bot christened Ken. I highlighted how intuitive the Bot is, using the power of Artificial Intelligence (AI) to have an intelligent, and even anticipatory conversation with the customer. (more…)


UX is No Longer Optional

Historically, enterprise software has had a captive audience. Over the past two decades little has been required to engage users. The very existence of a solution was generally enough for businesses to make use of it. This is no longer the case, with users becoming implicitly more savvy to what is and isn’t user friendly. This has mostly been spurred by easy access to things like consumer applications, increasing the level of end user expectation. (more…)


Innovation is a Healthy Lifestyle not a Fad Diet

Many companies opt for innovation when faced with disruption in their markets. They think of an innovative product or service or even a new mobile app as a quick-fix for dwindling revenues or declining market share – a sort of nip-and-tuck or crash diet for the business that will help it look more attractive to its customers and shareholders. (more…)


Keeping Business Solutions Innovation Simple

Why shouldn’t you let a Pokémon shower with you? It might Pikachu. Apologies. I couldn’t resist. Love it or hate it, Pokémon GO has become a global phenomenon. Bigger than Candy Crush, less useful than Gangnam Style, and unfettered by generational barriers, this location-based augmented reality mobile game has become the most talked about app on the planet. (more…)