Speed up order processing with real-time inventory visibility, including available-to-promise across multiple warehouses. Your team can commit to ship dates with confidence, without manually cross-referencing stock and open jobs, and give customers complete transparency from order entry to fulfillment.
Strengthen OEM and customer relationships with comprehensive contract management. Track blanket sales orders with multiple release dates and call-offs. When enabled, limit orders to each customer's contracted catalog and price, and allow controlled exceptions for specific customers without lifting enforcement for everyone else.
Provide your team with the tools they need to win (including instant access to inventory levels, customer history, and complex pricing) enabling them to create accurate quotes and respond to customer needs faster than the competition. You can further accelerate the sales cycle with AI-powered technology that automatically converts customer purchase orders into sales orders, freeing your team to build strong customer relationships and drive profitable growth.
Stop errors before they reach the warehouse. New orders can be held in draft status while the rules engine in Syspro Torque checks every header and line. Orders with unresolved errors cannot proceed, and orders with warnings need captured approval before they go active. Automated credit checking, integrated lot traceability and a full transaction history support regulatory requirements.
Recover freight costs directly within sales pricing, based on the real weight or volume of each order. Markups apply automatically at order entry and post to a dedicated general ledger account, so freight recovery is consistent and fully auditable.
Achieve total control over your supply chain. Gain end-to-end visibility with integrated order-to-delivery tracking and respond faster to demand by automatically creating jobs, transfers, or purchase orders to resolve shortages.
Support multi-currency, multi-location operations with comprehensive tax management to expand your market reach through built-in support for international sales, configurable tax calculations, and seamless integration across global business units.
Access real-time analytics and comprehensive reporting to make informed decisions with detailed order profitability analysis, customer buying pattern tracking, and performance metrics that drive continuous improvement.
Process multiple order types (from standard orders to inter-branch transfers) with express entry features that minimize data entry. Use AI-powered technology to automatically convert customer purchase orders into sales orders, and access live inventory to provide accurate delivery promises. Check available-to-promise across one or more warehouses to give accurate ship dates, even when stock sits in multiple virtual warehouses at the same site.
Manage complex, long-term sales agreements with ease. Run blanket sales orders with multiple release dates and call-offs, enforce contracted catalogs and prices with customer-level overrides, and require orders in full containers, half containers or layer multiples based on each stock item’s pallet and container configuration.
Optimize profitability on every transaction. Automatically configure complex pricing structures, including contracts, buying groups, and promotions, with support for multiple units of measure and real-time margin calculations. Freight bracket pricing applies tiered markups, either a fixed amount per unit or a percentage of line value, based on total order mass or volume, configurable by customer, contract and stock code.
Implement configurable credit checking with real-time customer account analysis. Automatically evaluate credit limits, payment history, and outstanding balances while minimizing risk and maintaining smooth order processing workflows.
Assist international sales with automated currency conversion and tax calculations. Handle global tax systems and multiple shipping addresses seamlessly.
Automatically generate detailed dispatch notes from sales orders. This streamlines fulfillment and delivery processes.
Serve customers directly with a complete point-of-sale solution. Enable immediate over-the-counter transactions with support for various payment types including cash, credit card, and on-account sales, managed with integrated cash drawer reconciliation for your trade counter or retail operations.
Seamlessly connects to provide real-time stock levels, availability, and automated allocation. This integration ensures accurate inventory tracking and prevents overselling while enabling automatic reorder point management and warehouse optimization. Available-to-promise can now combine multiple source warehouses, and stock-level container configurations define how items are packed, layered and stacked for sales and warehousing.
Automatically generates invoices and updates customer accounts upon order completion. This integration streamlines the order-to-cash process, maintains accurate customer balances, and enables automated credit checking based on real-time account status.
Freight uplift calculated through freight bracket pricing posts automatically to a dedicated GL account. Finance teams get clear visibility of freight cost recovery without separate charge lines on the order.
Converts non-stock sales orders into purchase orders for direct shipment scenarios. This integration enables efficient drop-shipping capabilities and ensures seamless procurement processes for special order items and customer-specific requirements.
Integrates with manufacturing to trigger production orders for make-to-order items. This connection ensures proper scheduling, material allocation, and production tracking while maintaining visibility into manufacturing lead times for accurate delivery promising.
Enables complex product configuration and pricing for customizable manufactured items. This integration allows sales teams to configure complex products with rules-based pricing and automatically generates accurate bills of materials for production.
Maintains complete product traceability from raw materials through final delivery. This integration ensures regulatory compliance, enables efficient recalls if necessary, and provides complete audit trails for quality management and customer service. A unified traceability framework in Quality Management extends this with configurable traceability data that supports FSMA 204 and EU Digital Product Passport requirements.
Captures detailed sales performance data for comprehensive business intelligence. This integration provides insights into customer buying patterns, product performance, salesperson effectiveness, and market trends for strategic decision-making.
Applies promotional pricing, rebates, and special offers automatically during order processing. This integration ensures accurate promotion application, tracks promotional effectiveness, and maintains customer-specific promotional agreements.
Simply convert quotations into sales orders with a single action. This integration maintains pricing accuracy, customer specifications, and terms from the initial quote through order confirmation while tracking quote-to-order conversion rates for sales performance analysis.
