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Turn product returns into competitive advantages with Syspro’s purpose-built Return Merchandise Authorization digital solution. Because of Syspro, manufacturers and distributors gain intelligent insights into return patterns, accelerate processing workflows, and deliver exceptional customer experiences that strengthen relationships and drive profitability.
Give your customer service team the tools to handle return requests effectively. They can access warranty information, purchase history, and automatic cross-shipment options for quick replacements.
Get full tracking of returned items throughout the entire process, from the first authorization to the final resolution. This ensures nothing is overlooked.
Monitor and track return reasons using customizable problem codes. This helps identify trends, enhance product quality, and make better purchasing decisions based on return data.
Automatically determine and apply restocking fees, warranty checks, and repair costs.
Simplify return processing with automated workflows. These workflows create repair orders, generate credit notes, and manage inventory movements. This reduces manual mistakes and speeds up processing time.
Easily manage returns to suppliers with integrated Return to Supplier functionality. This provides complete visibility of merchandise movement and holds suppliers accountable.
Multi-Action Return Processing
Process returns with flexible actions including credit notes, exchanges, repairs, inspections, and return-to-supplier options, all configurable based on your business requirements.
Cross-Shipment Management
Create immediate replacement shipments before receiving returned items, ensuring customers experience minimal downtime while maintaining accurate inventory tracking and accountability.
Automated Fee & Cost Calculation
Apply configurable restocking fees, repair costs, and delivery charges automatically based on return reasons, warranty status, and predefined business rules.
Component-Level Return Handling
Process returns for individual components of kit items without requiring the entire product to be returned, optimizing inventory management and customer satisfaction.
Electronic Signature Controls
Implement governance controls with electronic signatures for critical operations like RMA cancellations and credit note approvals, ensuring proper authorization and audit trails.
Comprehensive Problem Code System
Utilize unlimited user-defined problem codes to categorize return reasons, enabling detailed analysis of return patterns and quality improvement initiatives.
Essential integration that accesses original invoice and product information for RMA creation and automatically generates new sales orders for exchanges and cross-shipments, ensuring seamless order processing.
Provides customer and invoice details for RMA processing while automatically managing credit notes generated by the return process, maintaining accurate customer account balances.
Supplies critical stock code and warehouse information for return processing and manages stock movements for restocking, repairs, and inventory adjustments across multiple warehouse locations.
Creates and manages repair work orders for returned items requiring fix-in-house processing, enabling comprehensive job tracking and cost management for warranty and out-of-warranty repairs.
Processes returns involving kit-type items and manages individual component restocking, enabling flexible return processing without requiring complete kit returns.
Provides seamless visibility and tracking of merchandise that needs to be returned to suppliers, creating a complete closed-loop system for supplier accountability and cost recovery.