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Syspro’s intelligent Return to Supplier solution enables manufacturers to operate with confidence, knowing defective materials never reach production or customers. This purpose-built digital solution delivers faster supplier negotiations, smarter quality decisions, and complete financial control.
Automatically trigger returns the moment quality inspections identify defective materials, creating an intelligent barrier that protects your production line and end customers from compromised products.
Gain complete visibility of returned inventory throughout the entire process from identification to resolution. Automated document generation including return slips, GRNs, and purchase orders eliminates manual paperwork while ensuring accurate record-keeping.
Quickly remove defective items from available stock and isolate them in dedicated review areas while negotiating return terms with suppliers. This stops defective materials from being issued to production and keeps inventory records accurate.
Track variances between original item costs and supplier credits received, while automatically managing financial transactions through integrated GRN and purchase order processes. Real-time cost tracking helps optimize supplier negotiations and financial outcomes.
Leverage embedded analytics to monitor supplier quality trends and return patterns over time. Data-driven insights help identify problematic suppliers, negotiate better terms, and strengthen partnerships with reliable vendors.
Monitor return status in real-time with clear categorization of Normal, Accepted, and Rejected returns. Centralized review processes enable faster decision-making and reduce the time between return initiation and resolution.
Multi-Point Return Initiation
Automatically initiate returns from quality inspections, inventory movements, or customer Return Merchandise Authorization processes. Our intelligent system handles both stocked and non-stocked items, adapting to your unique operational needs.
Status Tracking and Process Control
Track returns through clearly defined statuses with automated updates that eliminate manual follow-up. Your team gains complete visibility while the system accelerates decision-making from identification to resolution.
Integrated Supplier Negotiation Tools
Process supplier negotiations directly within your familiar Syspro environment. Automatic generation of GRNs and purchase orders eliminates paperwork while maintaining the audit trails your industry requires.
Cost and Charge Management
Monitor all return-related costs including freight, handling, and processing charges. Built-in variance tracking compares original costs with supplier credits, optimizing your financial outcomes automatically.
Purpose-Built Reporting
Generate detailed return slips, status reports, and comprehensive return analytics.
Essential integration for accessing supplier details and processing credit transactions when suppliers issue credits for returned items. Manages financial workflows and supplier payment adjustments automatically.
Core integration that manages stocked item details and triggers return processes through negative inventory movements. Ensures accurate stock levels by immediately removing defective items from available inventory.
Manages financial and stock implications of returns by creating GRN suspense transactions for expected credits and generating new purchase orders for replacement items. Critical for maintaining purchase-to-pay process integrity.
Connects customer returns to supplier returns seamlessly, enabling defective items received from customers to be automatically processed for return to original suppliers. Creates complete return traceability from customer to supplier.
Records all financial transactions related to the RTS process including accepted returns, rejections, scraps, and cost variances. Provides complete financial audit trail with real-time posting to appropriate GL accounts.
Triggers automatic return processes when items fail incoming or in-process quality inspections. This integration ensures defective materials are immediately identified and processed for return without manual intervention.