Cookies are small text files that a website places on your device when you visit. They allow the site to remember information about your visit — such as your language preference or login status — so you have a more consistent experience each time you return.
Cookies collect information such as your device ID, IP address, behavioural data about how you use the Syspro website, and general usage statistics. They do not give us access to your device or any information beyond what you choose to share with us.
We use cookies to:
Keep you signed in and remember your preferences across sessions.
Understand how visitors find and move through our website so we can improve it.
Measure the effectiveness of our marketing campaigns.
Deliver relevant content and, where you have consented, targeted advertising.
Ensure the website functions correctly and consistently across devices.
We group cookies into four categories. The table below explains each one, along with the legal basis we rely on and whether your consent is required.
| Category | What it does | Legal basis | Consent required? |
| Strictly necessary | Essential for the website to work. These enable core functions such as page navigation, security, and network management. The site cannot function properly without them. | Legitimate interest | No — but we disclose them here. |
| Functional / preference | Remember your choices such as language, region, and display preferences to provide a more personalised experience. | Consent | Yes |
| Analytics / performance | Help us understand how visitors interact with our website — which pages are most popular, where users drop off, and how campaigns perform — so we can improve the experience. | Consent | Yes |
| Marketing / targeting | Track your activity on our website and across partner sites to deliver relevant advertising and measure campaign effectiveness. These may be set by us or by our advertising partners. | Consent | Yes |
First-party cookies are set directly by Syspro from the syspro.com domain. They are used to manage site functionality, your preferences, and basic analytics.
| Cookie name | Type | Purpose | Expiry |
| cookielawinfo-checkbox-* | Strictly necessary | Stores your cookie consent preferences so we do not show the banner on every visit. | 1 year |
| PHPSESSID | Strictly necessary | Maintains your session state across page requests. Deleted when you close your browser. | Session |
| syspro_lang | Strictly necessary | Stores your language selection. | 1 year |
| syspro_region | Strictly necessary | Stores your regional preference (e.g. ZA, UK, US). | 1 year |
| Cookie name | Type | Purpose | Expiry |
| syspro_display_pref | Functional | Remembers display or layout preferences you have set. | 6 months |
| syspro_form_ref | Functional | Retains partially completed form data so you do not lose progress if you navigate away. | Session |
| Cookie name | Type | Purpose | Expiry |
| _ga | Analytics | Google Analytics — distinguishes unique users by assigning a randomly generated number. | 2 years |
| _ga_* | Analytics | Google Analytics — stores and counts page views. | 2 years |
| _gid | Analytics | Google Analytics — distinguishes users. | 24 hours |
| _gat | Analytics | Google Analytics — throttles request rate. | 1 minute |
| ce2 | Analytics | Crazy Egg — tracks visitor interactions (scrolls, clicks, heatmaps) for UX improvement. | 5 years |
| _semrush_* | Analytics | SEMRush — monitors website health and campaign performance. | Session / 400 days |
Third-party cookies are set by our partners and service providers. We do not control these cookies directly. Each provider's privacy policy and opt-out mechanism is linked below.
| Provider | Purpose | Category | Opt-out / Privacy policy |
| HubSpot | Tracks how you arrive at and engage with our website. Used to improve user experience and, where consented, to personalise follow-up communications. | Analytics / Marketing | hubspot.com/data-privacy/gdpr |
| Google Analytics | Measures how you interact with our website so we can improve content and navigation. | Analytics | tools.google.com/dlpage/gaoptout |
| Google Ads / Tracking | Tracks whether you complete actions after seeing or clicking a Google ad. Enables targeted advertising across Google partner sites. | Marketing | support.google.com/ads/answer/2662922 |
| Google Tag Manager | Manages how tracking tags fire on our website pages. Does not collect personal data directly. | Strictly necessary (management) | support.google.com/tagmanager |
| Google My Business | Ensures you are served relevant content based on your search and location. | Functional / Analytics | support.google.com/business |
| Bing Ads | Tracks actions on Syspro websites after a Bing ad has been clicked to measure campaign performance. | Marketing | choice.microsoft.com/en-US/opt-out |
| LinkedIn Insight Tag | Provides campaign reporting and insights about website visitors from LinkedIn campaigns. | Marketing / Analytics | linkedin.com — Insight Tag overview |
| Meta (Facebook) Pixel | Tracks engagement with our website to enable targeted advertising on Facebook and Instagram. | Marketing | en-gb.facebook.com/help/568137493302217 |
| X (Twitter) | Enables sharing of content and, where consented, targeted advertising based on your engagement with our website. | Marketing | support.twitter.com/articles/20170410 |
| YouTube | Delivers embedded video content. YouTube may set cookies when you interact with embedded videos. | Functional | support.google.com/ads/answer/2662922 |
| Crazy Egg | Tracks page performance and visitor behaviour (heatmaps, scroll maps) to improve user experience. | Analytics | support.crazyegg.com — Privacy and data practice |
| SEMRush | Monitors website health, usage, and campaign performance. | Analytics | semrush.com/company/legal/privacy-policy |
| Yoast | Improves content delivery and ensures visitors are served the most relevant content for their search. | Functional / Analytics | yoast.com/help/yoast-seo-usage-tracking |
When you first visit our website, you will see a cookie banner. You have three options:
Accept all — you consent to all cookie categories, including analytics and marketing cookies.
Change my preferences — you can accept or decline each category individually using our Cookie Preference Centre. Declining certain categories may limit some website features.
Continue without consenting — you can browse the website without accepting non-essential cookies. Only strictly necessary cookies will be active.
| You can change or withdraw your consent at any time by clicking "Cookie preferences" in the footer of any page on syspro.com. Your updated preferences will take effect immediately. |
Withdrawing consent does not affect the lawfulness of any processing carried out before you withdrew it.
Some strictly necessary cookies are processed on the basis of Syspro's legitimate interest in operating a secure, functional website. You have the right to object to processing based on legitimate interest.
To exercise this right, contact us using the details in Section 10. Please note that objecting to strictly necessary cookies may prevent you from accessing parts of the website.
Some of our third-party marketing and analytics tools — including HubSpot and Google — use your browsing data to build a profile of your interests and serve you more relevant content or advertising. This is a form of automated processing.
Where this profiling is carried out by Syspro directly, you have the right not to be subject to decisions based solely on automated processing that significantly affect you. To opt out of profiling-based advertising, use the preference options in Section 6 or contact us directly.
Syspro does not use cookies to make fully automated legal or similarly significant decisions about you.
Syspro operates globally, with offices and operations in South Africa, the United Kingdom, and the United States. Cookie data collected on our website may be transferred to and processed in countries outside your own, including by our third-party service providers.
Where personal information is transferred internationally, Syspro and its partners ensure that appropriate safeguards are in place, including:
Standard Contractual Clauses (SCCs) approved by the European Commission, for transfers from the UK or EU to third countries.
Compliance with POPIA Section 72 requirements for transfers of personal information from South Africa.
Contractual obligations requiring recipients to protect personal information to an equivalent standard.
For more detail on our transfer mechanisms, contact us at the address in Section 10.
In addition to using our Cookie Preference Centre, you can control cookies through your browser settings. Most browsers allow you to:
View what cookies are stored and delete them individually or in bulk.
Block third-party cookies.
Block cookies from specific sites.
Block all cookies.
Delete all cookies when you close your browser.
Browser-specific guidance:
| Browser | Cookie settings page |
| Google Chrome | support.google.com/chrome/answer/95647 |
| Mozilla Firefox | support.mozilla.org/kb/clear-cookies-and-site-data-firefox |
| Microsoft Edge | support.microsoft.com/microsoft-edge/delete-cookies |
| Apple Safari | support.apple.com/guide/safari/manage-cookies |
| Note: disabling cookies may affect the functionality of the Syspro website and other websites you visit. |
If you have questions about this Cookie Policy, want to exercise your data rights, or wish to raise a complaint about how we use cookies, please contact us:
| Contact | Details |
| dataprivacy@syspro.com | |
| Postal address (SA) | Syspro (Pty) Ltd, Block A, Sunninghill Place, 9 Simba Road, Sunninghill, South Africa |
| Postal address (UK) | Syspro Global Software Limited, C/O Trustmoore (UK) Ltd, 120 Pall Mall, 4th Floor, London, SW1Y 5EA, United Kingdom |
| Trust site | trust.syspro.com/data-privacy/ |
If you are not satisfied with our response, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction:
South Africa — Information Regulator: www.inforegulator.org.za
United Kingdom — Information Commissioner's Office (ICO): ico.org.uk
European Union — your local data protection authority.
United States — the relevant state attorney general or privacy regulator.
We review this Cookie Policy at least annually and whenever we make material changes to our cookie practices. When we update it, we will revise the "Last updated" date at the top of this page.
For significant changes — such as adding a new category of cookies or a new third-party provider — we will notify you via the cookie banner on your next visit so you can review and update your preferences.
| Document | Link |
| Privacy Policy | syspro.com/privacy-policy/ |
| Terms of Use | syspro.com/terms-of-use/ |
| Trust Centre — Data Privacy | trust.syspro.com/data-privacy/ |
| Personal Information Protection Policy | trust.syspro.com/data-privacy/ |