Return Merchandise Authorization (RMA) facilitates the processing, management, and analysis of product returns, replacements, credits, and repairs. With RMA, the process of inspecting, diagnosing and correcting product defects can be managed effectively, and trends can be analyzed to gain insight that can inform procurement and production decisions.
Key benefits of Return Merchandise
- Instant on-screen access to all return merchandise authorization (RMA) information for improved customer service
- Track reasons for returns and quickly identify issues
- Retention of unlimited history of RMAs for tracking
- Complete visibility of returned inventory
Integration with Return to Supplier (RTS) provides complete visibility of merchandise that needs to be returned to suppliers.