Wormser Improves Operations with Syspro

Prior to Syspro, Wormser Corporation was using Microsoft Navision. As the company grew, the product line diversified and the customer base expanded, company management realized their current software systems were unable to handle the growth.

Additionally, the company’s six worldwide locations were each using different systems and tracking inventory on spreadsheets. The result was duplication of work, multiple errors and poor visibility into global business operations. However, Wormser Corporation’s biggest challenge was the need to track shipments distributed from its manufacturing location in Shanghai to its 40 US warehouse locations.

With nearly 1,000 orders filled per month, Wormser needed a fully-integrated ERP solution that would provide full visibility into worldwide business processes while enhancing customer service.

Moving forward with the process of selecting a new ERP system, key users at Wormser Corporation researched potential vendors and saw demos from Sage, SAP, Epicor and Syspro. After further narrowing down their options, Wormser Corporation met with the Syspro Sales Team at their offices in New Jersey. Assistant Controller Alison Danis remembers: “The Syspro Team came in and reviewed every step of our business process. They asked a lot of questions and really listened to us- so much it almost felt like a therapy session. I felt that Syspro offered us a solution, not just a software program.”

Throughout the selection process, Wormser Corporation continued to realize that Syspro was a perfect fit for its daily operations. The single, integrated database provided up-to-date, real-time data for utilization and analysis WORMSER CORPORATIONof accounting, manufacturing and distribution processes exactly what the company was looking for in an ERP solution. In addition, the development of a custom tracking module would fill Wormser Corporation’s need for overseas inventory tracking. “Syspro is developing a container loading and voyage tracking module for us. Our Shanghai office is going to be able to plan out and consolidate containers, saving us money. This also affects our customer service. In order for us provide great customer service, we need to know the status of our orders at all times and where they are. We will be tracking our shipments every step of the way so we can keep our customers informed and our level of customer service at its highest,” says Controller Eileen O’Malley.

Based on these capabilities and the professionalism of the Syspro Team, Wormser Corporation chose to implement Syspro ERP. O’Malley notes: “Never once did Syspro pressure us into making a decision. They really wanted us to feel comfortable with the product and not make a decision we could potentially regret. They wanted us to make the right decision and that helped us to feel confident in choosing Syspro.”