Chapman’s Ice Cream is a premier Canadian ice cream producer, known for its high-quality products and longstanding heritage. Founded in 1973, Chapman’s operates with over 800 employees and has trusted Syspro, in partnership with Shea Business Solutions, for more than 25 years to support its growth, innovation, and market reach.
Chapman’s Ice Cream has achieved notable improvements since implementing Syspro’s Inventory Optimization and Advanced Planning and Scheduling modules. These range from stable scheduling to a 30% improvement in inventory control, cross-departmental visibility and the potential ability to optimize costs.
“With Syspro Inventory Optimization, we’ve replaced dozens of scattered spreadsheets with a single system. It’s not just about reducing spreadsheets; it’s about ensuring that every department, from sales to production, has access to reliable and timely, up-to-date data.”
— John Fleming, VP of Systems, Chapman’s Ice Cream.
Chapman’s faced a range of operational challenges before implementing Syspro’s advanced ERP modules, including: forecasting complexities resulting from inefficiencies and data silos across departments; manual management of production scheduling which often required last-minute adjustments; and difficulties in deriving actionable insights, particularly for scheduling and inventory management.
Chapman’s implemented Syspro’s Inventory Optimization (IO) and Advanced Planning and Scheduling (APS) modules. It now has a real-time forecasting platform that aligns sales and production needs. Chapman’s has also stabilized production planning, transforming it into a predictable four-week schedule which is only adjusted for critical issues. This has been invaluable in managing demand peaks.
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