Bodypoint Achieves $400,000 Improvement with Syspro

Customer Profile

Bodypoint, Inc. is a classic American success story. Founded in 1991, the company develops and manufactures well-crafted, highly functional products for people using wheelchairs. Recognizing the close physical connection between a wheelchair and its user, Bodypoint wheelchair positioning products are designed to enhance postural support, encourage independence, and ultimately enable wheelchair users to reach their full potential.

Headquartered in Seattle, Washington, the 24-year-old company sells hundreds of products, many of which are patented original designs, to people throughout the world. Company co-founder David Hintzman states on the company’s website: “At Bodypoint, we work every day to better understand the capabilities and aspirations of people who use wheelchairs.

As we imagine, design and manufacture our products, we strive to bridge the gap between the hard and the soft, the inanimate and the living, to create a better connection between wheelchairs and people.”

More from the Customer

“The results are definitely there, and we felt that we had a great level of support to help us make the transition. We have grown the company nearly 300% since we began with Syspro over seven years ago – and we feel confident that we have the right partner to continue our rapid growth.”

The Outcome

Today, using Syspro, Bodypoint has implemented new efficiencies that have made a substantial and financially measurable impact to its operations. Specifically, over a seven-year period Bodypoint estimates almost $400,000 in bottom-line operational savings via a substantial reduction in manual entry programs tied to both accounting and shipping. The company also identified other additional operational improvements that have favorably impacted its top and bottom lines of financial performance.

“Our Syspro system always has all the answers we need; we can get any data we want or need out of the system for any financial or operational reporting purpose,” says Accounting Manager Dara Sayaphouthone. “We had too many systems before, and QuickBooks was not able to bring everything we needed together in one place. Nor could it enable the integration and flexibility we needed to consider new business actions.”

Bodypoint particularly appreciates the following capabilities of Syspro:

1. Customization capabilities – Bodypoint has leveraged Syspro’s flexible and open architecture to personalize its Syspro application to several unique elements of the business, including:
   • Order Management – Automated language identification for instruction manual inclusion/shipping, replacing a cumbersome manual ‘flagging’ process that added extra steps;
   • Invoicing – Automated daily invoicing, averaging 500 or more per week, that used to require approximately 40 hours a month of manual labor; and
   • Financial Reconciliation – Automated reconciliation between bank statements and internal financials, which has been reduced to a 15-minute ‘quick review’ operation.
2. Data collection capabilities – “Using Syspro, we can easily see and compare anything from our operations, activities, etc., for any time period,” Sayaphouthone says.
3. Customer support and service – Moving from one software solution to another always requires a learning curve and change. “While change is never easy, gaining the operational efficiencies and growth support was worth it,” states Sayaphouthone. “The results are definitely there, and we felt that we had a great level of support to help us make the transition. We have grown the company nearly 300% since we began with Syspro over seven years ago – and we feel confident that we have the right partner to continue our rapid growth.”

“Our Syspro system always has all the answers we need; we can get any data we want or need out of the system for any financial or operational reporting purpose.”

— Dara Sayaphouthone, Accounting Manager, Bodypoint, Inc.