BKW is a leading supplier, manufacturer and distributor of instrumentation solutions across a number of industries including water, pharmaceutical, food and beverage, oil and gas, energy and HVAC. Based in Manchester, UK, BKW Instruments provides a range of pressure, temperature, level, flow, valves, and analytical instrumentation solutions and services.
BKW chose SYSPRO because it met the company’s need for a targeted solution. The solution continues to evolve in line with BKW’s requirements, doing far more than intended when it was first implemented seven years ago.
For example, SYSPRO consultants have automated systems which previously relied on manual paperwork. BKW also implemented a carousel system where stock is barcoded and stored in bins, saving space so that it no longer needs to consider moving to a bigger logistics space. With more than £1 million in stock, being able to track, pick and deliver stock quickly significantly enhances productivity and reduces errors.
The quality and inspection area also improves stock management and cash flow management, and goods can be tracked and traced by everyone in the business, from customer services to logistics and dispatch.
SYSPRO used a product configurator to configure and integrate DriveWorks to suit BKW’s specific needs. This resulted in a 100% increase in the number of quotes produced daily, primarily because the correct data is generated at the outset. Streamlining this part of the solution with form building applications means new customers can be added to the system seamlessly, saving time and effort and improving accuracy.
Today’s customers want to know where their order is at any given time, and when it will be delivered. Previously, only estimated delivery times could be communicated, and it was time consuming to establish where a product was in the system.
Now, BKW is working with SYSPRO on a system to track order progress and provide customers with accurate, up-to-date information. With the new system, any employee with access to a PC or mobile device is able to see the status of an order in real time. This offers a much better customer experience and helps BKW build and maintain strong customer relations. The company has also launched BKW Quickshop, which offers customers next-day delivery.
As it looks into the future, BKW is developing BKW Quickbuild which will allow configuration of items within five working days rather than four weeks. BKW is keen to continue to futureproof its business and sees technology as key to achieving this objective.
Today, SYSPRO is used for every aspect of BKW’s operation, from stock control and order processing to providing bespoke quotes for customers. Consequently, BKW has benefitted from significant time savings and reductions in errors while simultaneously enhancing its competitive edge.
BKW identified a need to automate manual processes, reduce data entry errors, and achieve competitive delivery times in a fast-changing market. It looked at ways of leveraging machine-to-machine data to help automate a number of its manual manufacturing processes while increasing output.
By adapting and developing its existing Syspro solution, BKW extended its use beyond manufacture and delivery to encompass all its business processes. The company integrated its Syspro system with DriveWorks to automatically create quotations, sales orders, job shop cards, and purchase orders.
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