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Customer Success

Bensons for Beds Drives Ambitious Growth With the Power of ERP

Customer Profile

Bensons for Beds is a British bed retailer with nearly 70 years of retail and 100 years of manufacturing experience in manufacturing and sourcing the best quality beds, frames and mattresses. It is headquartered in Accrington, Lancashire and has distribution centers in Ayr, Huncoat and Tewkesbury. Bensons employs more than 1,800 people across its head office, store, manufacturing and distribution locations.

Challenge

Bensons has an ambitious plan to become the UK’s market-leading bed retailer with a strong omnichannel presence. It needed to implement a digital infrastructure to integrate new acquisitions, enable the manufacturing and retail divisions to maximize efficiencies, and to replace an outdated retail finance system with a solution capable of supporting its growth.

Solution

A long-term Syspro client, Bensons upgraded to Syspro 8 and implemented DataSwitch, an integration and manipulation tool, as well as the DocuWare document management system.

Outcome

The integrated solution went live in 2023, with an instant boost to productivity. It has facilitated automation, saved time, reduced errors and enabled greater control over who has access to what information. The team has also used Syspro’s app builder to develop an improved bank reconciliation tool.

Main Testimonial

“In 2022, we extended our product offering with eveSleep and used DataSwitch to integrate our website with Syspro and launch the brand within four weeks. We couldn’t have done that without DataSwitch; it’s been a game changer for us.” – Lawrence Hendy, Head of Applications and Service Delivery, Bensons for Beds

Testimonial 1

“The retail project demonstrated what can be done with Syspro. Next, we need to apply those lessons in manufacturing, getting that team to use the system more effectively, exploit its functionality and really transform the way we do things.” – Lawrence Hendy, Head of Applications and Service Delivery, Bensons for Beds

Testimonial 2

“Syspro’s account management, consultancy and support are great. We have regular discussions about improvements and where we can take the system next. Syspro is genuinely interested in our journey and supports us every step of the way.” – Lawrence Hendy, Head of Applications and Service Delivery, Bensons for Beds

Region

Europe

Key Challenge

Bensons has an ambitious plan to become the UK’s market-leading bed retailer with a strong omnichannel presence. It needed to implement a digital infrastructure to integrate new acquisitions, enable the manufacturing and retail divisions to maximize efficiencies, and to replace an outdated retail finance system with a solution capable of supporting its growth.

Key Benefit

  • A fit-for-purpose ERP solution capable of supporting business growth and evolution
  • Ability to support an acquisition program and ensure disparate systems communicate effectively
  • Access to real-time, reliable data, enabling the retail finance team to drive efficiencies and boost capabilities

Industry

Manufacturing

End User Market

Solution

Syspro 8

Customer Extension

After attending a Syspro workshop, Bensons’ management team realized the potential to use Syspro to much greater effect. A gap analysis exercise identified key areas for improvement, including the outdated and unsupported retail finance system. Today, Bensons is benefiting from the transformative powers of Syspro as well as the system’s integration with DataSwitch and DocuWare.

The IT team is reliant on DataSwitch to allow its disparate systems to exchange data effectively. For example, the retail team uses DataSwitch to feed sales orders, payments and GRNs into Syspro to generate accounts. The team used its in-depth knowledge of Syspro and DataSwitch to succeed with the retail project, where the solution was indispensable.

Looking ahead, Bensons plans to continue finding new ways to exploit Syspro’s capabilities. This will include helping the manufacturing division make more of its ERP system to enjoy even greater benefits, and moving away from time-consuming in-house development work.

The upgrade to Syspro 8 also allows Bensons to benefit from partner solutions such as mobile solutions from TransLution. These systems enable businesses to streamline tasks like physical inventory counts, purchase order receiving, job issues, inventory movements and sales order picking, all using handheld devices or desktop PCs.

There is also potential to migrate more areas of the business, including the property division, onto Syspro.

About Syspro

Syspro is built specifically for manufacturing and distribution. Our ERP gives you a modern cloud platform with AI capabilities and decades of industry expertise, designed to keep your operations running efficiently and profitably, while you focus on growth. With Syspro, you can gain real‐time supply chain visibility, automate order‐to‐cash to free working capital, and ensure traceability and compliance by design. From family‐owned businesses to some of the world’s most established manufacturers, our customers have grown with Syspro for decades. With faster time-to-value, local implementation support, and solutions shaped around your industry, you can concentrate on building your business while we help it run smarter and faster.
Click here to learn more about Syspro’s solutions or contact us on info@syspro.com