Realigning the links of the disconnected supply chain

SYSPRO study into how manufacturers and distributors need to rethink and realign their supply chain to engineer a bounce-back

A SYSPRO guide into how manufacturers can remain resilient

From Brexit through to trade wars and even the pandemic, manufacturers and distributors have needed to thrive in a state of consistent chaos for years. Supply chain disruptions have led the industry to find short-term digital solutions to remain resilient. Many businesses build digital roadmaps with the aim to overcome ongoing disruptions. The question is whether businesses made the right investments and what they should be thinking about to engineer a bounce-back.

To answer these questions, SYSPRO conducted a research survey which assessed the sentiment of 163 manufacturing and distribution industry professionals of different managerial levels within EMEA, the Americas and APAC regions.

The SYSPRO 2022 Research Report unpacks:

  • Did manufacturers build a long-term digital roadmap and have they stuck to that plan?
  • What technologies have given manufacturers a competitive advantage?
  • What has been holding the industry back and what is projecting them forward?
  • What are the underlying reasons behind the ongoing supply chain disruptions?
  • How do manufacturers and distributors realign their supply chain?
Reverting back to old business models or investing in technologies to keep the ‘lights on’ will no longer suffice. While there has been downtime, manufacturers and distributors have the opportunity now to make a change to improve operational efficiency and thrive now and into the future”

Paulo De Matos
Chief Product Officer, SYSPRO

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The findings suggest that many businesses did not set up a solid foundation in their digital strategy by jumping straight to digitalization or digital transformation. At the same time, many businesses feel that digital transformation is unnecessary as the way they have manufactured products has not changed in years.

Roger Landman,
Head of Product Management, SYSPRO

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Four key themes uncovered in the Research Report:

Disconnect

Disconnect between the investment in internal efficiencies and external collaboration

Misalignment

Digital strategies not aligned to execution

Competitive Disadvantage

Supply chains do not have competitive advantage

Customer Centricity

The customer is placed at the end of the supply chain, and not at the centre

Discover key themes of the Research Report

Use the hotspots below for more information.

Along with internal efficiency, external collaboration is a priority that businesses will need to develop.
60% of businesses were unable to engage with their customers and suppliers while only 44% of business had systems that allowed them to effectively collaborate with external suppliers and customers.
Discover Supply Chain Portal for external collaboration.

01

Is there a disconnect between the investment in internal efficiencies and external collaboration?

Digital strategies did not address key supply chain challenges. While customer service was a top challenge only 23% of businesses looked at increasing external collaboration as a part of their digital strategy and only 18% invested in business systems to improve external support.
Read more on how to align your digital strategy with execution.

02

Does your digital strategy align with execution?

No data analytics mean businesses were unable to understand internal and external factors for their supply chains to compete on a global level. 47% of manufacturers and distributors invested in IoT and IIoT but only 20% of businesses invested in data analytics tools with only 5% investigating Artificial Intelligence and Machine Learning.
Manage your inventory with ERP to maintain a competitive advantage.

03

Does your supply chain compete on a global level?

A balance along the supply chain can be achieved through customer centricity. Despite having begun their digital transformation and having invested in digital technologies, only 26% of these businesses felt that they had achieved reasonable customer satisfaction, & only 22% experienced measurable revenue growth.
Read more about customer centricity in our SYSPRO research survey report. 

04

Is your customer at the centre of the supply chain?

Discover key themes of the Research Report

Along with internal efficiency, external collaboration is a priority that businesses will need to develop.
60% of businesses were unable to engage with their customers and suppliers while only 44% of business had systems that allowed them to effectively collaborate with external suppliers and customers.
Discover Supply Chain Portal for external collaboration.
Digital strategies did not address key supply chain challenges. While customer service was a top challenge only 23% of businesses looked at increasing external collaboration as a part of their digital strategy and only 18% invested in business systems to improve external support.
Read more on how to align your digital strategy with execution.
No data analytics mean businesses were unable to understand internal and external factors for their supply chains to compete on a global level. 47% of manufacturers and distributors invested in IoT and IIoT but only 20% of businesses invested in data analytics tools with only 5% investigating Artificial Intelligence and Machine Learning.
Manage your inventory with ERP to maintain a competitive advantage.
A balance along the supply chain can be achieved through customer centricity. Despite having begun their digital transformation and having invested in digital technologies, only 26% of these businesses felt that they had achieved reasonable customer satisfaction, & only 22% experienced measurable revenue growth.
Read more about customer centricity in our SYSPRO research survey report. 

Podcast - How manufacturers can overcome todays supply chain challenges

In this podcast, SYSPRO partnered with Panorama Consulting to discuss the main findings of the global research study ‘Realigning the links of the disconnected supply chain’ and solutions that manufacturers and distributors can employ to futureproof their operations against ongoing disruptions.