Below are our regional Head Office contact details. For full contact details for all offices in a region, click the region name.
Tel: +27 (0) 11 461-1000
Fax: +27 (0) 11 807-4962
9 Simba Road
Tel: +27 (0) 21 552 2220
Fax: +27 (0) 21 552 2506
Lagoon Beach Office Park
Cnr Marine & Boundary Rd
Tel: +1 (714) 437-1000
Fax: +1 (714) 437-1407
Toll Free: (800) 369-8649
SYSPRO Impact Software, Inc.
959 South Coast Drive, Suite 100
Costa Mesa, California 92626
Tel: +612 9870 5555
Fax: +612 9929 9900
1300 882 311 (Local call Australia)
SYSPRO Software Pty Ltd
Suite 1102, Level 11
201 Miller Street
North Sydney NSW 2060
Tel: +(65) 6256 1921
Fax: +(65) 6256 6439
SYSPRO Software Pte Ltd
8 Eu Tong Sen Street
Tel: +1 (604) 451-8889
Fax: +1 (604) 451-8834
Toll Free: +1 (888) 259-6666
4400 Dominion Street, Suite 215
Burnaby, British Columbia
Fax: 905- 502-0735
420 Britannia Road East, Suite 208
Tel: +44 (0) 161 876-4498
Fax: +44 (0) 161 876-4502
50 Kansas Avenue
Manchester M50 2GL
Related LinksSYSPRO is American Business Award Finalist for Outstanding Customer Service
Planning & Project Management
How can we help you?
Part of selecting an ERP solution that fits your unique business needs includes evaluating the required services that go hand in hand with deploying an optimized system.
SYSPRO offers a variety of services to help you:
Our services are best described in keeping with the stages of your buying cycle.
Discovery and Selection
If you don't know the 'What' and Why' of your proposed ERP adventure, you are likely to wander down an inappropriate road of selecting, implementing and operating ERP. You may blunder upon success but you are more likely to be dissatisfied with the results.
For this reason, it is advisable for you to get expert advice from the outset. At this stage, we have experienced consultants who will meet with you to establish, define and understand your business processes. Our consultants work with our Quantum Architecture implementation tool to keep a record of all conversations, decisions and outcomes.
Once the business processes are understood and defined, our consultants use all the data collated during meetings to build a model of the proposed solution which includes deadlines for project milestones. At this early stage, you will be able to see if the deployment of the system will be worthwhile in your organization.
Once the model has been accepted a project plan is put in place to implement the solution. The plan includes everything from data conversions and data entry to verifying the network and hardware requirement, as well as timeline and resource controls.
Training is a key aspect in the implementation plan as this empowers you to utilize the full power and functionality of SYSPRO software and make a rapid transition to the new system.
We consider the period after go-live and up to the first month-end as part of the implementation phase. Usually the implementation project team are still fully engaged. The first month-end is seen as a test of whether everything is working as planned. It is only once that has proven to be successful that ownership passes from the implementation project team.
With your new ERP system up and running, you may want to sit back and reap the benefits, but this is just the beginning. There are a number of services that will be required on an on-going basis to keep your system running efficiently.
Ensuring that you have helpful, knowledgeable support services when you need it is a key element of our support services offering. Channels include phone, email, remote, on-site or on-line, which can be purchased on a contractual basis or as-needed.
As your company grows and adapts, you may have requirements that fall outside of the scope of the core product. There are a number of possibilities open to you via the SYSPRO App Store or Our Professional Services team.
On request, we are also able to conduct site audits to ensure the health of your system.