Company Reports SYSPRO ERP-Enabled Web Ordering Key to Rapid Order Turnaround
COSTA MESA, Calif. - January 22, 2013 - SYSPRO, a developer of best-of breed, award-winning enterprise resource planning (ERP) software for on-premise and cloud-based utilization, today announced that SYSPRO ERP user 1000Bulbs.com (formal name: Service Lighting and Electrical Supplies) has announced record shipping activity for the month of December 2012. In fact, the Texas-based Internet retailer experienced several days during which 2700 orders were shipped in an 8-hour shift.
Kim Pedersen, company founder and president, attributes the company's ability to process record shipments to the utilization of SYSPRO ERP software, which has automated Web-based order processing and the development of highly efficient troubleshooting procedures.
Several years ago, the company selected SYSPRO ERP software to facilitate growth, control transactions and enhance customer service. Explains Pedersen, "We have so many transactions…that without SYSPRO, we could never complete and ship that many orders out the door. SYSPRO allows us to manage the back order process and everything else that goes into an order."
Pedersen notes that Web-based customer orders are downloaded into SYSPRO every 20 or 30 minutes with the applicable allocation logic following. "Based on customer preferences, order status is determined, followed by indications if the product is in stock, whether the customer's credit is okay and other pertinent order details. If the part number is problematic, the order is put into a suspense file, and a sales rep contacts the customer for clarification and verification that the customer has ordered the correct part."
Pedersen explains that SYSPRO enables 1000Bulbs.com to issue a list of proactive reports that pull data out of SYSPRO on potential issues. The reports range from a list of back orders, to bad addresses, credit card issues and so on. Customer service groups try to proactively solve the problems transparent to the customer. "If they can't, then they will contact the customer, providing options," Pedersen says.
Pedersen leaves no doubt that he will continue his quest to provide the "ultimate customer experience." However, with growing sales, record shipments and numerous awards, one can assume his has already reached this lofty goal.
1000Bulbs.com, an Internet-based company, offers everything from simple, household light bulbs to cutting-edge specialty lighting systems. Nationally recognized for growth, innovation and customer satisfaction, 1000Bulbs.com is an influential force in the Lighting Industry Today, 1000Bulbs.com enjoys annual sales of eight figures along with double digit sales growth. 1000Bulbs.com has been recognized among Inc. Magazine's Top 5000 Private Companies, SMU Cox School of Business Top 100 and has received a host of other awards. Kim Pedersen, company president, was also recognized in June 2010 as Entrepreneur of the Year – Consumer Goods – by Ernst and Young within the market region that includes Dallas-Ft. Worth, TX.
For more information, go to: www.1000bulbs.com or call: 1-800-624-4488.
SYSPRO has earned the trust of more than 14,500 companies globally for its suite of visionary software that enhances the competitive thrust of small/mid-sized manufacturers and distributors. The company's adherence to developing technology based on the needs of customers is among the reasons why SYSPRO enjoys one of the highest customer retention rates in the industry.