Manufacturers supplying an extensive network of after-market sales agents would be challenged to optimize customer service and expand distribution capabilities without e-business capability. SYSPRO's Web Applications enable you to provide your global customers and remote sales force with the convenience of secure 24/7 access to order placement, as well as to queries on pricing, stock availability, detailed statements and order statuses. In addition, sophisticated automated order placement and acknowledgment is facilitated through SYSPRO's Solutions and Document Flow Manager. This is further enhanced by SYSPRO's customer stock code interchange program, which enables customers to query stock and enter orders using their own part numbers.

Customer order fulfilment is managed through SYSPRO's extensive sales order picking and dispatch features, while SYSPRO's multi-warehouse, distribution requirements planning and goods-in-transit features facilitate the planning, execution and control of parts distribution to multiple geographic locations.

SYSPRO's Return Merchandise and Contact Management systems provide the means to manage, control and analyze customer returns and credits. Furthermore, the Lot Traceability and Serial Tracking systems enable the processing of warranty and repair claims, while the Work in Progress module enables costing and tracking of repair and refurbishment jobs.

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