In an age where organizations are dealing with a more informed, powerful and demanding customer, it has never been more crucial to be flexible, dynamic and just as informed. While many businesses have tried – and failed – to go it alone, there is an unspoken value in nurturing and developing an ecosystem of strategic and effective partnerships. Simply put: in today’s business environment, [...]
The idea of inanimate objects as intelligent beings has been around for centuries. The ancient Greeks had myths about robots, and Chinese and Egyptian engineers built automatons. In modern times, the term was first coined in 1956 by American computer scientist and inventor, John McCarthy, at a conference in New Hampshire. (more…)
You could argue that ERP is a not a sexy, new subject. It’s not a cool 3D printer, or a technologically advanced ‘hybrid car’. In fact, I could probably say that ERP is more the sedate station wagon than the sleek supercar. Does this mean ERP companies do not constantly innovate? Or continually seek out partnerships that enhance their product offering? Absolutely not. SYSPRO [...]
I am certain that many service providers believe that they are adding value to your business. Most have impressively drafted mission statements that reflect this belief. It is debatable how many of these organizations actually fulfill this principle. Our Product Roadmap covers our innovations that focus on optimizing business processes – ensuring that we keep our focus firmly on creating value for our customers. [...]
South Africans we’re in recession, technically, for the first time in eight years! Why? Q1 2017 contracted 0.7%, negative growth for two quarters, trade, catering and accommodation contracted 5.9% with manufacturing, SYSPRO’s target, down 3.7% – the World Bank reduced SA growth for 2017 to 0.6% . (more…)
It was Benjamin Franklin who so eloquently termed the maxim “If you fail to plan, you plan to fail.” As an organization, we produce the tools that assist our many customers in avoiding such a fate. But in order to continue delivering innovative, relevant and market leading software, we ourselves need clear insight on market trends and conditions, as well as a well thought [...]
Some CEOs may regard ERP as just a business management tool that keeps things running in the background. However, today’s more savvy CEOs are fast recognizing ERP’s ability to significantly transform their businesses and add exponential value and earnings. Here are some of the reasons CEOs are turning to ERP to innovate: (more…)
Customer Service Bot a Big Hit at ERP Conference At our Africa customer conference this year I showed off a new member of the SYSPRO stack, a Bot christened Ken. I highlighted how intuitive the Bot is, using the power of Artificial Intelligence (AI) to have an intelligent, and even anticipatory conversation with the customer. (more…)
Do you also get annoyed when the sales pitch sizzles, the promise is red-hot and then the delivery is lukewarm … at best? It’s like watching your favorite team come on to the pitch swinging and then lose their mojo somewhere around half time. Providing a quality service should span the entire process from the initial concept right through to aftersales support. (more…)
In light of the recent outcry against fraud and corruption that has swept the nation in recent months, it is important to remember that there is readily available technology able to prevent fraud on both a corporate as well as government level. (more…)
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