While most manufacturers have entered the era of automation, statistics are showing that true industry differentiation lies not only in technological innovation but also in an overall positive customer experience. Manufacturers have recognized this and according to a report by ORM and Acquia, the manufacturing sector identified customer experience as a “top priority” in 2019. (more…)
2019 was quite a year. China became the first nation in the world to safely and successfully land a spacecraft on the far side of the moon and who could forget the trade war between US and China. 2019 was also the year that scientists came closer to curing diabetes by turning human stem cells into insulin-producing cells; and the year we discovered that the Galapagos tortoise isn’t extinct after all. (more…)
During a recent holiday in France, over a croissant and coffee, I watched the morning crowds making their way to work. I was there as a tourist but was observing with my business mind, and a few things stood out for me. First thought – public transport is key to urban business efficiency. Less travel time so more work in an 8-hour day – a [...]
A couple of decades ago, the expression ‘customer experience journey’ was virtually non-existent. Although businesses had placed the customer at the center of their operations, many customer touchpoints remained an open secret. In fact, it was not until the 1990s, or the internet-driven ‘decade of discovery’, that businesses had a more honest view of what their customers were thinking and feeling along the end-to-end customer [...]
“Industrialisation is the motive behind economic growth, and although Africa has made strides in this regard, more can be done through the adoption of disruptive technology”, says Deirdré Fryer, Regional Product Manager for SYSPRO Africa (more…)
Pop the bubbly and cut the cake, because of 2019 marks 20 years since the invention of WiFi connectivity. Life certainly has changed in the last two decades and today the global value of the market has reached more than $2 trillion. Added to this milestone, the race to 5G could offer an opportunity for businesses to run several high speed and ubiquitous connections [...]
Traditionally, manufacturing companies maintained a clear line between their IT systems and operational technology (OT) – that is, the tools and machinery that produced or processed what they were selling. Thanks to rapid advances in connectivity and the advent of the Internet of Things, that’s all changing. (more…)
In a recent conversation with my 14-year-old daughter, she asked me what I do for work. My immediate response was: “I serve others.” “I know that dad,” she replied with a smile, “but how do you do that?” In my explanation of what I do, I raised the fact that SYSPRO has recently released the most exciting version of its ERP software to a growing [...]
You don’t need to get far on Google to find stories about how technology is creating seismic shifts for industries around the world. Whether it is entrenched in consumerism or business operations, one factor remains unchanged – at the core of its impact are people. The Australian and New Zealand food and beverage (F&B) industries are clear examples. Not just in terms of how [...]
We are constantly told that the world of business is becoming increasingly cut-throat and that every enterprise needs to find and hone its competitive edge if it is to survive and thrive. The local and global marketplaces are increasingly dynamic, which means that what worked yesterday, may not work tomorrow. (more…)
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