Services and Support for ERP

8 Steps to ERP Support Request Success 8 Steps to ERP Support Request Success 8 Steps to ERP Support Request Success

8 Steps to ERP Support Request Success

Author: | Post Date: 20 Oct 2015

I’m sometimes envious of Dr. John Dee, the 16th-century mathematician, astronomer, geographer and trusted adviser to Queen Elizabeth I. Despite being a man of science, Dee practiced clairvoyance – ‘clear-seeing’ – through the use of crystal balls. I find this rather inspiring. Because if Dr. Dee can use a crystal ball to help support a queen, why shouldn’t I use one to help support [...]


How to influence ERP learners – just what the doctor ordered How to influence ERP learners – just what the doctor ordered How to influence ERP learners – just what the doctor ordered

How to influence ERP learners – just what the doctor ordered

Author: | Post Date: 15 Oct 2015

It’s October, my birthday month. For some strange reason, I feel some sort of comradery with people born in October; a feeling that we all have something special about us. So I was pleased to see that Dr. Neil deGrasse Tyson was born on October 5th, close to my birth date. This man definitely has something special about him. (more…)


Onsite Champions vs. Super Hero Consultants – Part 1 Onsite Champions vs. Super Hero Consultants – Part 1 Onsite Champions vs. Super Hero Consultants – Part 1

Onsite Champions vs. Super Hero Consultants – Part 1

Author: | Post Date: 18 Sep 2015

As you’d expect, a SYSPRO technical support position comes with heavy intellectual responsibilities. This morning, for example, I sat at my desk drinking coffee while pondering the question of superheroes. The exercise proved profitable – I have ascertained, after deep cogitation, that superheroes have a great deal to tell us about the appropriate modes and uses of SYSPRO support. Let’s take a look at two [...]


ERP Support that Counts – Part 2 ERP Support that Counts – Part 2 ERP Support that Counts – Part 2

ERP Support that Counts – Part 2

Author: | Post Date: 25 Aug 2015

In my last blog I mentioned my home make-over and my feelings about it that range from jubilant to wretched, depending on which day you catch me. This process has once again reinforced my belief that solid relationships are paramount to the success of any endeavor.  I learnt that one of the most important considerations when choosing a contractor is their clear understanding of [...]


Support that Counts Support that Counts Support that Counts

Support that Counts

Author: | Post Date: 06 Aug 2015

Renovations can be exhausting and frustrating but oddly exhilarating at the same time. During my recent home makeover, as I bounced between building suppliers, sanitary ware outlets and roof truss manufacturers, I got to thinking about service levels that stand out. It struck me that the difficult decisions, inconveniences and stresses of any project can be minimized by excellent service. (more…)


ERP at Your Service ERP at Your Service ERP at Your Service

ERP at Your Service

Author: | Post Date: 18 Jun 2015

If you haven’t heard about Uber, I am going to make the assumption that you have been living under a rock, or less dramatically, live and work on the outskirts of the city. So, for those of you who might fall under these two categories, Uber provides an app that allows you to find a taxi nearest you, request a driver, enter the address [...]


How to get the most out of your Support Desk How to get the most out of your Support Desk How to get the most out of your Support Desk

How to get the most out of your Support Desk

Author: | Post Date: 04 Jun 2015

A recent stroll down memory lane reminded me of my first job on a support desk, and it struck me just how much more sophisticated systems have become. I found myself pondering how difficult it must be working on a support desk nowadays and also just how important a good support desk is to someone trying to implement and run a system. (more…)


From Waste to Clean Water From Waste to Clean Water From Waste to Clean Water

From Waste to Clean Water

Author: | Post Date: 27 Jan 2015

Say the word ‘sustainability’ and you may get a few yawns and a couple of questioning “huhs?” In my experience, it does not get the conversation going or even the creative juices flowing. But saying the word “pooh” will most certainly get a reaction and everybody has a bodily function story. (more…)


Gamification and ERP training Gamification and ERP training Gamification and ERP training

Gamification and ERP training

Author: | Post Date: 20 Nov 2014

I have never been a ‘gamer’ – in my definition that’s someone who spends a significant amount of their leisure time playing video games. My husband, on the other hand, is an avid gamer – so much so that one of his groomsmen got us an X-Box One as a wedding gift! This got me wondering if I am missing something – why do [...]


Improving the Training Experience Improving the Training Experience Improving the Training Experience

Improving the Training Experience

Author: | Post Date: 08 Sep 2014

In the dim distant past of ERP, 10 years ago and more, the way you learnt about the software was by referring to the training manuals relating to various modules – Accounts Payable, Bill of Materials, etc. It was a very product-oriented and narrow view of learning. Times have changed, fortunately, and learning materials are turning towards how people work – their roles – [...]



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