Author - Tracey Gates

Tracey Gates

Tracey Gates
Tracey Gates

The Fastidious Fixer

Tracey Gates (The Fastidious Fixer) is a Support Manager at SYSPRO Asia Pacific. She has been involved with ERP products since 1995 and with SYSPRO since 2005, initially as a Tester at Head Office before moving to Australia and joining the Support team. Tracey’s excellent working knowledge of the product allows her to consistently and efficiently resolve customer issues. Her love for the product, the people and the environment in which she works keeps her motivated to continue offering SYSPRO customers practical solutions – even when it involves checking if the printer is plugged in when a Purchase Order won’t print! When Tracey isn’t fixing things at SYSPRO, you’ll find her on the beach or in the park with her husband and two sons.

Blogs by Tracey



Dream a Little Dream of ERP Dream a Little Dream of ERP Dream a Little Dream of ERP

Dream a Little Dream of ERP

Author: | Post Date: 14 Apr 2016

Everything needs love – even your ERP. After all, it’s among your most important IT assets. And no – I’m not being facetious. In some respects, your ERP is no different from a child. It needs to change, it needs to grow, and it needs to be looked after. (more…)


Five Steps to a Successful ERP Change Management Plan Five Steps to a Successful ERP Change Management Plan Five Steps to a Successful ERP Change Management Plan

Five Steps to a Successful ERP Change Management Plan

Author: | Post Date: 23 Feb 2016

In my last blog I introduced you to the “resistance-gnomes” – those very human voices that cry out in plaintive (or angry) voices at the smallest suggestion of change. Recognizing their humanity, however, does not mean giving them license to hinder your ERP implementation activities or even slow them down. As Harold Wilson, former Prime Minister of the UK, once remarked: “He who rejects [...]


Reflections on Change Management and ERP – Part 1 Reflections on Change Management and ERP – Part 1 Reflections on Change Management and ERP – Part 1

Reflections on Change Management and ERP – Part 1

Author: | Post Date: 23 Dec 2015

I have friends who were forced to move out of a house that they’d occupied for 15 years as a result of a business change. Economic conditions had closed the local mine, but some key managers, my friend included, had been offered a position at Head Office. He accepted the new job with relief. That evening over supper he told his family that he [...]


8 Steps to ERP Support Request Success 8 Steps to ERP Support Request Success 8 Steps to ERP Support Request Success

8 Steps to ERP Support Request Success

Author: | Post Date: 20 Oct 2015

I’m sometimes envious of Dr. John Dee, the 16th-century mathematician, astronomer, geographer and trusted adviser to Queen Elizabeth I. Despite being a man of science, Dee practiced clairvoyance – ‘clear-seeing’ – through the use of crystal balls. I find this rather inspiring. Because if Dr. Dee can use a crystal ball to help support a queen, why shouldn’t I use one to help support [...]



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