The Fastidious Fixer
Tracey Gates (The Fastidious Fixer) is a Support Manager at SYSPRO Asia Pacific. She has been involved with ERP products since 1995 and with SYSPRO since 2005, initially as a Tester at Head Office before moving to Australia and joining the Support team. Tracey’s excellent working knowledge of the product allows her to consistently and efficiently resolve customer issues. Her love for the product, the people and the environment in which she works keeps her motivated to continue offering SYSPRO customers practical solutions – even when it involves checking if the printer is plugged in when a Purchase Order won’t print! When Tracey isn’t fixing things at SYSPRO, you’ll find her on the beach or in the park with her husband and two sons.
My husband recently decided to take a look at a new car after coming to the conclusion that the money he’d put out for repairs was better spent on a new car. The very next day we took a trip to the Toyota dealer and test drove a brand new Corolla Ascent. It was a very nice ride, but it didn’t quite “do it” [...]
Over the years I’ve helped hundreds of clients, but somehow I’ve managed to make it through the decades without ever comparing the ERP selection process to the yearly duty of choosing a perfect Christmas tree. This year, however, with the joyous season once again upon us, I find myself wondering if the rules for one might loosely apply to the other. It could be [...]
Let me start by saying that I greatly admire those industrious employees who wholeheartedly embrace SYSPRO in the workplace. There are some, often referred to as ‘champions’, who become self-taught experts in many facets of SYSPRO. (more…)
Life has been made simpler with Internet banking and scheduled payments. As soon as the functionality was made available, I put my mortgage payments, car payments, utility payments, and every other regular payment I could think of, on an automated schedule. It just made sense to schedule them and save myself the time of paying them individually every month. (more…)
Christmas comes but once a year, and the same is true of a year-end. For many of us, both occasions present organizational challenges. On the home front, we agonise over what to buy and spend hours trying to keep the dog from eating the tinsel. At work, we rack up stress points as we close out the year, wondering what reports to generate in [...]
When the subject of corporate data security comes up, the conversation usually turns to outside influencers such as hackers, malware, internal espionage and high-profile breaches. Those are issues that every company should protect against, but they are not the topic of my blog today. What I’d like to address are basic security measures that will protect your data (and your ERP investment) from the [...]
With technology constantly evolving, there may be times when you feel that you just can’t keep up. It’s at these times that you have to keep an open mind and be open to new possibilities. The saying you can’t teach an old dog new tricks cannot apply in this day and age. (more…)
The word “priceless” comes to mind, every time I think of a backup. It only takes a few minutes and can save you so much time and effort. It’s easy enough to setup a nightly backup of SQL and your server. If you only backup your SQL Database and your Syspro7Work, Data and Basesettings folders that is enough for us to get you back [...]
Experts in every field know the value of trade magazines and industry publications. At the personal level, they can serve as the cornerstone of post-graduate professional development, honing expertise and keeping that expertise on the cutting edge. For organizations, they provide a conduit into the collective knowledge of an industry, supplying insight into broader trends, while at the same time offering specific examples of [...]
Misconceptions about ERP are as prevalent as the common cold, and equally as contagious. Like the cold, ERP misconceptions can have a distinctly negative effect around the office. (more…)
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