Product Manager for SYSPRO Canada
The Eagle Eye
Steve Bassaw is the Product Manager at SYSPRO Canada. Steve has been with SYSPRO for 20 years in diverse roles such as Support, Consulting, Product Management, and Solution Architect. Before joining SYSPRO, Steve was a SYSPRO software super-user at a manufacturing company where he gained hands on experience using ERP to improve Operations and Supply Chain. Steve is also Chair of the Advisory Committee for the Business/IT program at BCIT (British Columbia Institute of Technology).
ERP projects touch all aspects of a business. Small- and medium-sized companies can typically only afford to have one person do most of the research and that person usually ends up having the most influence over the selection. Unfortunately, this scenario often results in missing opportunities to make other departments more efficient, as the person doing the research rarely knows the most pressing business problems [...]
The disconnect between Sales and Operations in manufacturing companies is so common that it is almost a cliché. I’ve experienced it myself and I’ve met plenty of people at other companies going through the same struggles. Maybe you see some of this in your own company. Sales perceives Operations as incompetent, unable to deliver the right products at the right time. Operations perceives Sales as [...]
The Safe Food for Canadians Act comes in to effect on January 1, 2015 and it is going to have an effect on every business involved in Canada’s food chain. The Act puts all food inspection responsibilities under the umbrella of the Canadian Food Inspection Agency bringing together a number of disparate laws, like the Fish Inspection Act, The Canada Agricultural Products Act and the [...]
People often assume that ERP systems are only for larger companies. But, consider this – if you run a small or medium sized business, do you lie awake at night worrying about the following things: Is there a way to improve our inefficient processes? Can we grow without growing pains? Will the business remain viable or successful in the long term? (more…)
Last week I was at the supermarket in the very long queue at the “12 items or less” checkout station, when I glanced over at the adjacent self-checkout station. The store had installed it a few months ago but I (and most other shoppers) had never tried it – thinking it looked a bit confusing and not worth the hassle of learning how it [...]
Recently I had several very ordinary (and seemingly unrelated) personal experiences that, in hindsight, had a common theme related to using an Enterprise Resource Planning (ERP) business software system. Can you spot the theme? Read more…
My previous blog was about the importance of leadership and executive buy-in during Enterprise Resource Planning (ERP) implementations. Without top-down leadership, no one else in the organisation will buy-in either, and the company will not get much value from the software. (more…)
While on vacation recently, I visited an interesting restaurant with a large group of relatives. At the table a few clearly marked buttons were provided to request waiters to bring more water, clear used utensils, bring the bill, etc. I had never seen this back home in Vancouver. What a great idea to improve efficiency! Read more…
I have a friend who works at a large home improvement retailer. He often tells me stories about customers who buy expensive and sophisticated tools, yet have no DIY experience or knowledge on how best to use them. (more…)
Years ago I worked as a junior procurement officer at a medium sized Canadian manufacturing company. Within my first year, our production scheduler resigned and to my surprise, I was promoted to her position. I was terrified because I didn’t have a background in operations management and I didn’t understand its mysterious jargon. Acronyms like MPS, MRP, BOM, and the like were foreign to [...]
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