As discussed in part 1 of this series, application erosion eats away at the value of your company’s ERP investment – right from go-live. Over time, it can also eat away at your employee’s perception of the technology. The idea may spread that the system isn’t working properly, that it doesn’t fit well with the company anymore, or that it simply doesn’t have all the [...]
The Stellar Supporter
Al Brough is an Analyst at SYSPRO Asia. Before entering the world of ERP, Al worked extensively in the sugar and timber manufacturing industry. With an undergraduate degree in Marketing and Human Resource Management, Al uses his broad knowledge base and pragmatic nature to find the perfect solution for every problem. His personal life is perfectly balanced by his lovely wife, an energetic Jack Russell, anything to do with trains and a slow-growing bonsai.
Blogs by Al
How many of you remember the cost curve? All economics students are taught the cost curve at university – it’s a very useful tool for planning and optimizing production. To be honest, the cost curve’s message haunted me for weeks until I had my ‘Eureka!’ moment – a little too late for the final exam, but not too late to be of value in my [...]
In Part 1 of this blog I defined the general differences between the Onsite Champion (OC) and the Super Hero Consultant (SHC) and then arrived at a conclusion: Access to both types of superhero is a good idea for any company with an ERP system. In this part, I’d like to hone in on the details and examine each of our caped ERP defenders [...]
As you’d expect, a SYSPRO technical support position comes with heavy intellectual responsibilities. This morning, for example, I sat at my desk drinking coffee while pondering the question of superheroes. The exercise proved profitable – I have ascertained, after deep cogitation, that superheroes have a great deal to tell us about the appropriate modes and uses of SYSPRO support. Let’s take a look at two [...]