Illuminating the Customer Experience

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For the past year or so I’ve been a loyal customer of a booming barbershop near the SYSPRO head office. I only realized recently that none of the barbers are able to speak English. It made me wonder how they had been able to build a successful business relying on clear communication with this direct impediment.

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Why Upgrade?

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A few days ago, while travelling home, I decided to pop into a well-known UK supermarket to pick up some essentials. As I walked into the supermarket I spotted a huge sign at the end of every aisle that read: ‘From 8pm until 12am this evening this store will only accept cash payments. This is due to a software update that will not only make your shopping experience better but improve our reliability to you our customers.  We apologies for any inconvenience.’ 

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Recession Proof your Business with ERP

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The year is off to a flying start, but recession, drought and lacklustre commodity prices are making for some tough economic times ahead. The pressure to cut costs has never been greater. But don’t let this force you into making bad business decisions. Investing in the right software will help you make smart cost reductions, operate more efficiently, and keep your business at an optimal level in 2016.

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The Art of The Possible

Like most products and services influenced by technology, ERP has evolved rapidly over the years.

It’s no longer just about sales orders, manufacturing resource planning (MRP) or works order processing. It has become more about developing a complete understanding of the customer’s needs and providing a system that is more responsive, more flexible and better able to offer a comprehensive and effective user experience.

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