TOMS is a company that sells apparel. What they do differently, however, is based on your purchase they give either the same product you purchased or another product to assist those in need. For example, when you buy a pair of shoes they provide a pair of shoes to someone who does not own shoes. This company is not thinking let’s brand the planet with our shoes, but rather let’s enable people to do more by putting shoes on their feet. With a comfortable pair of shoes, people can walk further, perhaps to school or to the hospital or to a job interview.
Year: 2016
Asking the Right ERP Questions
“How’re you doing?”
This is a question that shouldn’t only be asked socially. It’s also an important business tool for both the enquirer and the respondent. Think about it – a customer has the opportunity to voice their pressing concerns and a service provider has the chance to listen to these worries and improve their offering.
4 Ways to Maximize the Value of your ERP
Yesterday afternoon I had a phone call from a relatively new customer, James Briggs, who ‘went live’ with SYSPRO a few months ago. “Right,” the CFO said, “we need you to come in and talk to us about how we can really start to use SYSPRO now.”
The Bleeding Edge of Technology Part 2
In Part 1, I discussed Moore’s law and the benefits of keeping up with technology in the fast paced evolution of computing power.
To keep your company on the bleeding edge, I highly recommend taking advantage of SYSPRO port updates. These are similar to Windows updates – with every new SYSPRO release you can expect port updates more regularly and as the release reaches a level of stability, the port updates drop to an average of one update per month as the product matures with new features and enhancements. These updates can add a great deal of value to your ERP investment. If a portion of the code has been rewritten to increase speed, you’ll notice the difference.
How to Increase the Value of your ERP
In recent years when visiting customers, I find the number one issue is around customers who have invested in purchasing a SYSPRO ERP system, but have not continued to maintain that “asset” by investing time in continuous learning and sharing of knowledge.
6 Top ERP Tech Trends for 2016
In this blog, I would like to highlight some of the leading edge technology trends for both hardware and software that I think will be making a tangible impact this year in the ERP space.
Five Steps to a Successful ERP Change Management Plan
In my last blog I introduced you to the “resistance-gnomes” – those very human voices that cry out in plaintive (or angry) voices at the smallest suggestion of change. Recognizing their humanity, however, does not mean giving them license to hinder your ERP implementation activities or even slow them down. As Harold Wilson, former Prime Minister of the UK, once remarked: “He who rejects change is the architect of decay.”
I would like to add to that thought: “He who rejects change management is not doing his (or her) company any favours!” The last several decades have seen many ERP implementation failures due in part to a lack of employee buy-in. You might remember the commotion over the implementation-related bankruptcy of US$ 5 Billion pharma company FoxMeyer Drugs, which experienced considerable employee sabotage, including damaged inventory and unfilled orders.
When Quantity Trumps Quality
Being an armchair sports enthusiast is even more satisfying when your team is trouncing the competition. Coming back from 2-0 down to win the latest ODI series against England, South Africa did its diehard cricket fans proud this past weekend.
As I basked in the afterglow of their victory, I got to thinking about the effort that goes into such a resounding success. There has to be an optimal combination of all of the individual personnel and processes and a pursuit of excellence that spans across the entire team and throughout its support structures.
What is Driving the Differentiated User Experience?
When I think about the most widely used phrases bandied about the office in 2015, ‘a meaningful user experience’ has to be one of them. And I’m sure that it will continue to feature throughout 2016.
As businesses continue to place the UX at the front and center of product and service improvements, it seems highly unlikely that any industry, sector or individual organization has remained unaffected by the quest for satisfying customer engagement.
Take enterprise resource planning (ERP) for example.
The challenging business landscape and growing demand for a meaningful user experience has encouraged ERP software developers to focus on developing innovative, customer-centric solutions.
So what is powering this pursuit for the ultimate UX?
