Contact Us

Below are our regional Head Office contact details. For full contact details for all offices in a region, click the region name.

Africa

info@za.syspro.com

Tel: +27 (0) 11 461-1000
Fax: +27 (0) 11 807-4962
 

Americas

info@us.syspro.com

Tel: +1 (714) 437-1000
Fax: +1 (714) 437-1407
Toll Free: (800) 369-8649

Asia-Pacific

info@au.syspro.com

Tel: 02 9870 5555
Fax: 02 9929 9900
Local call: 1300 882 311

Canada

info@ca.syspro.com

Tel: 604-451-8889
Toll Free: 1-888-259-6666
Fax: 604-451-8834

UK and Europe

info@k3syspro.com

Tel: +44 (0) 161 876-4498
Fax: +44 (0) 161 876-4502
 

K3 Syspro UK and Europe Map
Head Office (Johannesburg)
Cape Town
Durban
info@za.syspro.com

Tel: +27 (0) 11 461-1000
Fax: +27 (0) 11 807-4962

Block A
Sunninghill Place
9 Simba Road
Sunninghill 2191
South Africa

Tel: +27 (0) 21 552 2220
Fax: +27 (0) 21 552 2506

Block A
Lagoon Beach Office Park
Cnr Marine & Boundary Rd
Milnerton 7435
South Africa

Tel: +27 (0) 31 566 4240
Fax: +27 (0) 31 566 4246

4 Nollsworth Crescent
Nollsworth Park
La Lucia Ridge La Lucia
Durban North 4031
South Africa

USA and Americas

Email: info@us.syspro.com

Tel: +1 (714) 437-1000
Fax: +1 (714) 437-1407
Toll Free: (800) 369-8649

SYSPRO Impact Software, Inc.
959 South Coast Drive, Suite 100
Costa Mesa, California 92626
USA

Head Office (Australia)
Singapore

Email: info@au.syspro.com

Tel: +612 9870 5555
Fax: +612 9929 9900
1300 882 311 (Local call Australia)

SYSPRO Software Pty Ltd
Suite 1102, Level 11
201 Miller Street
North Sydney NSW 2060
Australia


Email: info@sg.syspro.com

Tel: +(65) 6256 1921
Fax: +(65) 6256 6439

SYSPRO Software Pte Ltd
8 Eu Tong Sen Street
#19-91
The Central
Singapore
059818

Head Office (Western Canada)
Central Canada
Atlantic Canada

Tel: +1 (604) 451-8889
Fax: +1 (604) 451-8834
Toll Free: +1 (888) 259-6666

4400 Dominion Street, Suite 215
Burnaby, British Columbia
Canada
V5G 4G3

Tel: 905-502-5502
Fax: 905- 502-0735

420 Britannia Road East, Suite 208
Mississauga, Ontario
Canada
L4Z 3L5

Tel: 902-423-1256
Fax: 902-425-2097
Toll Free: 1-866-979-7776

6080 Young Street, Suite 1002
Halifax, Nova Scotia
Canada
B3K 5L2

UK and Europe

Email: info@k3syspro.com

Tel: +44 (0) 161 876-4498
Fax: +44 (0) 161 876-4502

K3 Syspro
Baltimore House
50 Kansas Avenue
Salford Quays
Manchester M50 2GL
United Kingdom

K3 Syspro UK and Europe Map

William Say & Co Boxes Clever with Unique Visual Load Planning Tool from K3 Syspro

Tin box and canister manufacturer William Say & Co recently converted to K3 Syspro's advanced enterprise resource planning solution, SYSPRO ERP. To gain further efficiencies from its SYSPRO investment, the company recognised it also needed to automate its load planning to expedite deliveries. As a loyal customer, the company knew K3 Syspro well and once again turned to them for expert support.

William Say & Co is a leading independent tin box manufacturer. To improve efficiency the company needed an easy to use platform for load planning deliveries, using these planned loads as the basis for warehouse pick lists.

The vision was that pick lists would be used to verify the actual quantities picked together with the associated packaging used for the items. These confirmed details would then be entered into the load planning interface to generate actual despatch notes which would then be stored against the SYSPRO load reference and become visible from within the standard load plan query screens.

The right solution

After examining the company's unique requirements in detail, K3 Syspro designed a customised load planning solution that would provide a seamless fit with its ERP system.

"K3 Syspro's consulting process was interactive and allowed us to evolve the process as we went along. The flexibility of both the software and consultants were key to the success of this project. Working in a team like this was less prescriptive and more time efficient enabling us to deliver what would traditionally be viewed as a complicated piece of development in a far shorter space of time," says Garth Wilkinson, Operations Director, William Say and Co.

It was important that the load planning software would be easy-to-use and not require much technical knowledge. The management view was that K3 Syspro demonstrated a good understanding of the company's requirements and had the experience and knowledge of SYSPRO as a product, to create software that would streamline the load planning process without compromising the upgrade path for SYSPRO.

"When K3 Syspro came back to us with the customised load planning software, we were immediately impressed with its functionality and how it supports editing, data input and validation."

"Information visibility is very important to us and we are looking forward to gaining the benefit from instant access to management data through SYSPRO. We were delighted that we did not have to go to a developer to find the solution we needed," says Garth Wilkinson.

Precision solution

K3 Syspro had installed SYSPRO with "Power Tailoring" functionality giving William Say & Co improved flexibility. The company was keen to use this and ensure it only used standard SYSPRO programs supported by simple VB scripting. The aim was to own its customised code and be free to evolve it as the technology progresses or the business expands.

"We needed a solution that allowed us to own our code without being IT specialists. K3 Syspro's customised task panes have a very high level of functionality that allow non-programmers to use it quickly and easily without having to undergo intensive training.

"The solution also provides a full upgrade path incorporating any special functionality that we have developed ourselves. It allows us to create our own load planning grid containing editable, interactive data and then sends it through to DataSwitch [K3 Syspro's solution for processing data from EDI files or database transactions] for processing while performing all operations within the one single piece of software," says Garth Wilkinson.

The workforce were familiar with SYSPRO working processes and were already using the unique DataSwitch module to import sales orders from the company's website and to raise linked inter-company purchase orders and sales orders from its manufacturing division.

As DataSwitch runs in the background, information can be fed directly from the customised panes to process the postings in SYSPRO. The panes developed for this load planning solution were designed to display data, prompt for entries, validate entries and then to pass data through DataSwitch for processing seamlessly into SYSPRO.

"DataSwitch has been key to integrating our load planning tool with SYSPRO. It allows us to save time inputting information into various different systems as it links everything through a single channel. We are able to present and manipulate our own information into the custom panes and then submit it all through DataSwitch with the system producing despatch notes, purchase orders and receipts automatically," says Garth Wilkinson.

A slick process

All the customised panes are held within the standard load planning query screens, which provides a single access point to review or action all aspects of the process.

The first stage is to assign sales order lines to a load. This is done visually using a custom pane, which shows all outstanding sales order lines not currently assigned to a load. The load-planning tool has grouping functionality that allows operators to group the consignment by date and route. This enables them to see which orders need to be despatched on a specific date and the delivery routes they would typically be sent on.

The operator is then free to either accept the assumed load reference or update the despatch and delivery dates, routes or sequences within the custom pane.

When the load is ready for picking, the standard SYSPRO delivery manifest report is used to provide the warehouse with details of the load they need to pick. This report includes the assumed amount of packaging along with the customer's freight charges and prompts the team to accurately capture and charge for the quantities used on the load.

Recording despatch

DataSwitch clears out the sales order lines from the load plan and replaces them with the confirmed despatch note details. This means the confirmed despatches are all visible in the standard load planning query thereby maintaining a full record of what has been sent, when and where.

This completes the process in terms of load planning but DataSwitch is also being used to complete the inter-company supply process. If an item is picked that has been supplied by the manufacturing division, the linked purchase order is automatically booked in. Then the sales order raised by manufacturing is shipped and despatched awaiting a consolidated monthly inter-company invoice.

While William Say & Co has only been using its ERP system with the added load-planning functionality for a short time, Garth Wilkinson says the new working process has already made time-saving efficiencies and brought new accuracy to the businesses' despatch process. The accurate processing of load quantities was previously operated using a paper based system which wasted a lot of administrative time and was not nearly as accurate at the load planning solution that is now in place.

"Although we have not been using the full ERP solution for that long, already we are seeing a big difference in our efficiency. Before we had SYSPRO with load planning installed, we used to have to do a work-around to plan our deliveries, which took too much time and lacked accuracy. We can now do everything through the system, which is a significant benefit all round," says Garth Wilkinson.

For further information, please contact:-
Editorial - Ellen Hoefste, Marketing Manager, K3 Syspro on 0161 876 4498, or John Edden, Bridge PR & Media Services on 024 76 520025, or e-mail john@bridgepr.co.uk.

About K3 Syspro

K3 Syspro employs 80 people at its Manchester head office and its branches throughout the UK and Ireland. The company offers solutions in enterprise resource planning (ERP), customer relationship management, advanced planning and scheduling, warehouse management, human resources and e-business. SYSPRO is used by some 14,500 sites in over 60 countries. K3 Syspro is a division of K3 Business Technology Group, a global leader in providing next-generation enterprise software for businesses in the retail, manufacturing and distribution sectors. With more than 3,000 customer installations in over 30 countries, K3 is recognised as a safe, innovative and reliable provider of world-class solutions, backed by world-class service.

 

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