Contact Us

Below are our regional Head Office contact details. For full contact details for all offices in a region, click the region name.

Africa

info@za.syspro.com

Tel: +27 (0) 11 461-1000
Fax: +27 (0) 11 807-4962
 

Americas

info@us.syspro.com

Tel: +1 (714) 437-1000
Fax: +1 (714) 437-1407
Toll Free: (800) 369-8649

Asia-Pacific

info@au.syspro.com

Tel: 02 9870 5555
Fax: 02 9929 9900
Local call: 1300 882 311

Canada

info@ca.syspro.com

Tel: 604-451-8889
Toll Free: 1-888-259-6666
Fax: 604-451-8834

UK and Europe

info@k3syspro.com

Tel: +44 (0) 161 876-4498
Fax: +44 (0) 161 876-4502
 

K3 Syspro UK and Europe Map
Head Office (Johannesburg)
Cape Town
Durban
info@za.syspro.com

Tel: +27 (0) 11 461-1000
Fax: +27 (0) 11 807-4962

Block A
Sunninghill Place
9 Simba Road
Sunninghill 2191
South Africa

Tel: +27 (0) 21 552 2220
Fax: +27 (0) 21 552 2506

Block A
Lagoon Beach Office Park
Cnr Marine & Boundary Rd
Milnerton 7435
South Africa

Tel: +27 (0) 31 566 4240
Fax: +27 (0) 31 566 4246

4 Nollsworth Crescent
Nollsworth Park
La Lucia Ridge La Lucia
Durban North 4031
South Africa

USA and Americas

Email: info@us.syspro.com

Tel: +1 (714) 437-1000
Fax: +1 (714) 437-1407
Toll Free: (800) 369-8649

SYSPRO Impact Software, Inc.
959 South Coast Drive, Suite 100
Costa Mesa, California 92626
USA

Head Office (Australia)
Singapore

Email: info@au.syspro.com

Tel: +612 9870 5555
Fax: +612 9929 9900
1300 882 311 (Local call Australia)

SYSPRO Software Pty Ltd
Suite 1102, Level 11
201 Miller Street
North Sydney NSW 2060
Australia


Email: info@sg.syspro.com

Tel: +(65) 6256 1921
Fax: +(65) 6256 6439

SYSPRO Software Pte Ltd
8 Eu Tong Sen Street
#19-91
The Central
Singapore
059818

Head Office (Western Canada)
Central Canada
Atlantic Canada

Tel: +1 (604) 451-8889
Fax: +1 (604) 451-8834
Toll Free: +1 (888) 259-6666

4400 Dominion Street, Suite 215
Burnaby, British Columbia
Canada
V5G 4G3

Tel: 905-502-5502
Fax: 905- 502-0735

420 Britannia Road East, Suite 208
Mississauga, Ontario
Canada
L4Z 3L5

Tel: 902-423-1256
Fax: 902-425-2097
Toll Free: 1-866-979-7776

6080 Young Street, Suite 1002
Halifax, Nova Scotia
Canada
B3K 5L2

UK and Europe

Email: info@k3syspro.com

Tel: +44 (0) 161 876-4498
Fax: +44 (0) 161 876-4502

K3 Syspro
Baltimore House
50 Kansas Avenue
Salford Quays
Manchester M50 2GL
United Kingdom

K3 Syspro UK and Europe Map

Why ERP is one of the most important decisions you'll ever make - and how to make it

By Meryl Malcomess, Marketing Director of SYSPRO

In South Africa, 68% of the jobs in the country are provided by businesses that employ fifty people or less. However, it is these small to medium businesses that lack awareness of the importance of Enterprise Resource Planning (ERP) software and the growth opportunities it can enable.

In these businesses, ERP systems are primarily perceived as 'large' solutions that are expensive and time consuming to purchase and deploy. For big businesses, not realising the benefits of effectively using the right ERP platform usually means the difference between mediocre and exceptional performance. In smaller businesses, the difference is often between surviving or not.

In order to grow the economy and create jobs in South Africa and Africa at large, it is essential that small businesses - which constitute the engine room of our economy - are aware of all the options open to them to make them and their operations more efficient and effective.

Choosing an ERP solution is a decision that impacts every aspect of a business. In fact, from a systems perspective, it is the single most important business decision there is. It is at the very heart of the business and choosing an ERP solution essentially comes down to scaling and optimisation, but more importantly the trust and relationship you have with the vendor.

Getting this decision right will make what is a very challenging process a lot simpler. Getting this decision wrong means all the difficulties in your business will multiply and the full potential of your business will be very difficult to realise. With this in mind, there are important factors all businesses must take into consideration when choosing the right ERP solution:

Start with the end in mind

Understand exactly how your business' processes fit together across all business units. Too often decision makers get distracted by the 'vision sell' and go beyond selecting what is actually fit for the desired purpose. There is a desire to buy bigger than needed for 'just in case'. Making a decision this way inevitably means buying the dream and paying too much, instead of solving the problem.

When the right ERP solution is implemented to support a business' unique processes, that business is enabled to function faster and more efficiently. Transactional information is recorded, stored and made available for valuable analysis. It is this information that enables a business to optimise operational processes to support and realise its long-term vision for growth.

Be objective

The South African ERP market is more sentiment driven than it is objective. People tend to develop strong perceptions of what value solutions can deliver based an anecdotal feedback, and once in place, these perceptions are hard to shift.

The market is tight and businesses cannot afford to make emotional decisions and remain competitive in both the local and global markets. If the platform is not driving efficiencies within the business and showing a clear ROI, this is a strong indicator that the evaluation process was not objective.

Get out of your comfort zone

Often the decision of which ERP platform to purchase hinges on past experience or knowledge - usually leading people to simply go with what they know rather than considering what is really in the best interest of the business. IT allegiance to one vendor or one particular technology can have the knock-on effect of creating fear of change. Employees may fear losing their jobs or having to learn entirely new technology.

ERP forces disciplined business processes and removes some of the old 'flexibilities' some employees may have become accustomed to. Don't be swayed by resistance to change. Keep an open mind and avoid staying in your comfort zone without thinking of the bigger picture.

Get the right fit

Business fit is one of the - if not the most - important factors when it comes to choosing an ERP solution. The right ERP fit will save money down the line. For smaller businesses, it is best to start with a simple ERP solution and grow the use of functionality as the business grows. This doesn't mean choosing the simplest solution but rather choosing a solution that can be rolled out in phases with the right functionality at the right time.

Consider how sophisticated and experienced the potential users are. Ease of use and ease of learning are two of the biggest barriers to effective implementation of ERP, so always keep the user in mind when choosing a solution.

Listen to word of mouth

Another key aspect of business fit is finding a solution that offers the right kind of local support. Explore whether your vendor can adequately support your needs in your specific market and industry.

Talking to other users of an ERP solution really matters when it comes to selecting the right platform for your business. They will give you insight into the real experience; balancing the 'vendor sold' experience and helping you make an informed decision.

Commit to growth

ERP removes the strain of manual administrative tasks by automating them and in so doing, frees up valuable resources by streamlining and keeping business processes simple. Consider a business without ERP - it is continually busy trying to keep up with orders and trying to match procurement with manufacturing and sales demand. There is nothing but spreadsheets, paperwork and internal knowledge to help the business grow.

On the other hand, consider a business with ERP - demand management is completed using analysis on current and past data using researched methods and algorithms to not only help inform but also to optimise what used to be a very difficult task. The full integration of all internal systems will result in a centralised business model.

At the end of the day, it is growth, efficiency and peace of mind that are the drivers of a decision to purchase ERP. If a business doesn't want to achieve these goals, they can forgo moving to an ERP system - but their business will likely fade away in the process.

About SYSPRO

Since its inception in 1978, SYSPRO has been delivering state-of-the-art business solutions to some of the world's leading companies. As a global leader in the production of world-class ERP software, the company now caters to the specialized needs of over 15,000 licensed companies in more than 60 countries worldwide. SYSPRO is marketed globally through regional territory distribution centers and a global reseller network in the US, Canada, Africa, Asia Pacific, Australia and the UK.

 

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