eBookThinking About ERP eBook
Global TalkGlobal Talk 2013 - 3rd Quarter
How can we help you?
- Created on Wednesday, 21 August 2013 13:26
- Published on Wednesday, 21 August 2013 13:26
Recent Analyst Reports Cite SYSPRO Customer Focus, High Levels of Customer Service, Reliance on Customer Feedback When Designing New Software Releases
COSTA MESA, Calif. – August 20, 2013 -- SYSPRO, a provider of best-of-breed, award-winning enterprise resource planning (ERP) software for on-premise and cloud-based utilization, today announced that the company's customer focus has been recognized in new reports by leading industry analysts.
Cindy Jutras of Mint Jutras in her report, "SYSPRO for SMB – Combining New Functionality and Customer Experience," notes: "Many companies talk about customer satisfaction and listening to the voice of the customer, but for SYSPRO, this is deeply embedded in its corporate culture. As a result, the customers have a profound influence over what SYSPRO then delivers by way of the user experience with the product."
Analyst Ann Grackin of Chain-Link Research also emphasizes SYSPRO's strong customer focus in her write up following the summer JRocket Marketing Grape Escape ® analyst event. "SYSPRO maintains lots of touch points . . . each emphasizes customer care and respect," says Grackin, in her article, "Customer Experience is Not a Technology – Updates on SYSPRO." To emphasize the point Grackin quotes SYSPRO USA President Joey Benadretti, "Creating an unbreakable relationship with our customers has been the SYSPRO mission." Grackin adds: "The company must be doing it right as SYSPRO added 900 new enterprise customers last year—worldwide—to their customer base.
"SYSPRO insists on being more than a group of tech jocks and plays an active and engaging role in their customers' businesses and professional success," says Grackin, adding, " . . . Most software-in-a-box providers do not even attempt this . . . SYSPRO is different. They maintain lots of touch points and ensure that each and every touch point emphasizes customer care and respect. SYSPRO also makes the effort to know their customers' businesses and know them as people. The customer care reps are not just nice people on a hot line."
According to Benadretti, customer focus is also instrumental in directing the design of new SYSPRO software releases. A recent IDC Manufacturing Insights Perspective, titled: "SYSPRO for SMB – Combining New Functionality and Customer Experience" highlights the results of a SYSPRO community study on the soon-to-be-released version of SYSPRO ERP software, SYSPRO 7.
Benadretti points out that the study was instrumental in the design of the user-friendly functionalities contained in the new release. He indicates that past studies have greatly influenced SYSPRO customer-oriented software design and the reason SYSPRO ERP has often been selected over competitive offerings, noting that Vanns Spices, Precision Fluorocarbon and Clysar have all praised SYSPRO ERP for the software's inherent "user friendliness and tailorability."
The IDC Manufacturing Insights Perspective concludes: "Looking forward, SYSPRO's ability to serve and support its customers will provide a means of winning even more new customers among SMB manufacturers."
Since its inception in 1978, SYSPRO has been delivering state-of-the-art business solutions to some of the world's leading companies. As a global leader in the production of world-class ERP software, the company now caters to the specialized needs of over 14,500 licensed companies in more than 60 countries worldwide. SYSPRO is marketed globally through regional territory distribution centers and a global reseller network in the US, Canada, Africa, Asia Pacific, Australia and the UK.