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Below are our regional Head Office contact details. For full contact details for all offices in a region, click the region name.


Tel: +27 (0) 11 461-1000


Tel: +1 (714) 437-1000


Tel: +61 (2) 9870-5555


Tel: +1 (604) 451-8889


Tel: +44 (0) 161 876-4498

K3 Syspro UK and Europe Map
Head Office (Johannesburg)
Cape Town

Tel: +27 (0) 11 461-1000
Fax: +27 (0) 11 807-4962

Block A
Sunninghill Place
9 Simba Road
Sunninghill 2191
South Africa

Tel: +27 (0) 21 552 2220
Fax: +27 (0) 21 552 2506

Block A
Lagoon Beach Office Park
Cnr Marine & Boundary Rd
Milnerton 7435
South Africa

Tel: +27 (0) 31 566 4240
Fax: +27 (0) 31 566 4246

4 Nollsworth Crescent
Nollsworth Park
La Lucia Ridge La Lucia
Durban North 4031
South Africa

USA and Americas


Tel: +1 (714) 437-1000
Fax: +1 (714) 437-1407
Toll Free: (800) 369-8649

SYSPRO Impact Software, Inc.
959 South Coast Drive, Suite 100
Costa Mesa, California 92626

Head Office (Australia)


Tel: +612 9870 5555
Fax: +612 9929 9900
1300 882 311 (Local call Australia)

SYSPRO Software Pty Ltd
Suite 1102, Level 11
201 Miller Street
North Sydney NSW 2060


Tel: +(65) 6256 1921
Fax: +(65) 6256 6439

SYSPRO Software Pte Ltd
8 Eu Tong Sen Street
The Central

Head Office (Western Canada)
Central Canada
Atlantic Canada

Tel: +1 (604) 451-8889
Fax: +1 (604) 451-8834
Toll Free: +1 (888) 259-6666

4400 Dominion Street, Suite 215
Burnaby, British Columbia
V5G 4G3

Tel: 905-502-5502
Fax: 905- 502-0735

420 Britannia Road East, Suite 208
Mississauga, Ontario
L4Z 3L5

Tel: 902-423-1256
Fax: 902-425-2097
Toll Free: 1-866-979-7776

6080 Young Street, Suite 1002
Halifax, Nova Scotia
B3K 5L2

UK and Europe


Tel: +44 (0) 161 876-4498
Fax: +44 (0) 161 876-4502

K3 Syspro
Baltimore House
50 Kansas Avenue
Salford Quays
Manchester M50 2GL
United Kingdom

K3 Syspro UK and Europe Map

SYSPRO Announces the Success of its ERP Software in Helping Densigraphix Gain a Competitive Edge in a Demanding Marketplace

Tuesday, 16 October 2012 05:00

Manufacturer and Distributor of Copier Parts Leverages SYSPRO's Open Architecture to Optimize its IT Investment and Streamline its Operations

BURNABY, BRITISH COLUMBIA - October 16, 2012 - SYSPRO, one of the longest-standing, global developers of ERP products, announces the success of its software in improving accuracy and quality of business processes at Densigraphix Kopi Inc., a Montreal, Quebec based manufacturer and distributor of copier parts and toners. Faced with an increasingly rapid and competitive business environment, Densigraphix needed to improve its communications both internally as well as up and down the supply chain to meet the demands of the marketplace. To get the relevant information where it needed to go, Densigraphix turned to SYSPRO's ERP software and its flexible, open architecture. Thanks to SYSPRO, they continue to expand the use of their ERP to refine and extend their level of customer service and automate processes while sharpening their competitive edge.

The SYSPRO machinery and equipment ERP leverages Microsoft®.NET component architecture and XML standards to deliver SYSPRO solutions, an open framework which provides users with a standardized method for directly accessing SYSPRO's data to perform specific business tasks and also allow external applications to interact and communicate with SYSPRO using functionalities such as Web Services. As a result, in-house applications can be created to enhance, simplify and extend the SYSPRO ERP functionality onto websites, into warehouses, and onto the shop floor. This type of open architecture was exactly what Densigraphix was looking for to streamline their business processes and improve communications both internally, as well as with their suppliers and partners. Densigraphix's use of B2B integration has facilitated the transformation and exchange of information between the SYSPRO ERP software and other applications, including legacy systems. Their creation of a B2B e-commerce website allows supply chain partners and customers to place orders, view their order history and track the status of their orders online, working in sync with SYSPRO.

"Our B2B website has greatly improved the quality and accuracy of business information at our customers' disposal," shares Robert Cotran, VP Technology, Densigraphix. "In turn, that allows us to improve delivery times and provide our customers with a higher level of service. Our Internet applications write orders to SYSPRO using business objects. That enables us to quickly establish and manage Internet relationships with other organizations. It also makes it possible for us to automate document interchange effortlessly."

E-commerce was just the tip of the iceberg for Densigraphix's use of their SYSPRO ERP software system. Densigraphix has since created about 50 company-specific software applications. The Production Management Interface (PMI) is one example of how Densigraphix has extended the SYSPRO ERP functionality beyond standard out of the box settings. It presents the shop floor worker with an easy-to-use touch-screen interface for selecting the appropriate job from a list in the WIP module, indicating the machine being used, and assigning specific employees. All the information required, including the varying salaries of individual workers, is then available for the shop floor interface to read, since it is linked directly to the company's SQL database. Densigraphix also wrote a Transfer Interface application to help intelligently direct stock movement through their four warehouses. The Transfer Interface displays stock predictions, and provides the historical data on which each prediction is based. With the interface, transferring stock and modifying inventory has become more automated and less involved.

"SYSPRO provides an easily accessible and flexible database backend," says Cotran. "We can query SYSPRO, then present the data to the factory floor workers in a format that's easy to understand. For many businesses, SYSPRO ERP works right out of the box, but for companies that are actively involved in refining their business processes, SYSPRO's focus on flexibility and integration can open up a world of opportunity."

About Densigraphix

Densigraphix was founded in 1979, in Montreal, Quebec, by Camille Cotran, who identified an opportunity to provide copier dealers with a lower-cost alternative to OEM electrostatic copy paper. As the company's dealer base migrated to selling and servicing the first generation of Japanese plain paper copiers, Densigraphix introduced generic toner to lower the cost per copy and increase the dealers' profits. In 1999, Densigraphix acquired Sel-Drum Corporation, a company focused on replacement copier parts such as drums, blades and fuser rollers. With the acquisition, Densigraphix has given its customers the ability to one-stop shop for both toners and copier parts. For more information, please visit


SYSPRO, formed in 1978, has earned the trust of more than 14,500 companies globally for its suite of visionary software that enhances the competitive thrust of small/mid-sized manufacturers and distributors. The company's adherence to developing technology based on the needs of customers is among the reasons why SYSPRO enjoys one of the highest customer retention rates in the industry.

For more information about SYSPRO and its proven track record of increasing operational efficiency in all facets of accounting, manufacturing and distribution, visit

For more information, contact Odete Passingham, or call her at: 1-604-451-8889 Ext. 228.

All company names and products mentioned in this release are trademarks or registered trademarks of their respective holders.


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