Contact Us

Below are our regional Head Office contact details. For full contact details for all offices in a region, click the region name.

Africa

info@za.syspro.com

Tel: +27 (0) 11 461-1000
Fax: +27 (0) 11 807-4962
 

Americas

info@us.syspro.com

Tel: +1 (714) 437-1000
Fax: +1 (714) 437-1407
Toll Free: (800) 369-8649

Asia-pacific

info@au.syspro.com

Tel: 02 9870 5555
Fax: 02 9929 9900
Local call: 1300 882 311

Canada

info@ca.syspro.com

Tel: 604-451-8889
Toll Free: 1-888-259-6666
Fax: 604-451-8834

UK and Europe

info@k3syspro.com

Tel: +44 (0) 161 876-4498
Fax: +44 (0) 161 876-4502
 

K3 Syspro UK and Europe Map
Head Office (Johannesburg)
Cape Town
Durban
info@za.syspro.com

Tel: +27 (0) 11 461-1000
Fax: +27 (0) 11 807-4962

Block A
Sunninghill Place
9 Simba Road
Sunninghill 2191
South Africa

Tel: +27 (0) 21 552 2220
Fax: +27 (0) 21 552 2506

Block A
Lagoon Beach Office Park
Cnr Marine & Boundary Rd
Milnerton 7435
South Africa

Tel: +27 (0) 31 566 4240
Fax: +27 (0) 31 566 4246

4 Nollsworth Crescent
Nollsworth Park
La Lucia Ridge La Lucia
Durban North 4031
South Africa

USA and Americas

Email: info@us.syspro.com

Tel: +1 (714) 437-1000
Fax: +1 (714) 437-1407
Toll Free: (800) 369-8649

SYSPRO Impact Software, Inc.
959 South Coast Drive, Suite 100
Costa Mesa, California 92626
USA

Head Office (Australia)
Singapore

Email: info@au.syspro.com

Tel: +612 9870 5555
Fax: +612 9929 9900
1300 882 311 (Local call Australia)

SYSPRO Software Pty Ltd
Suite 1102, Level 11
201 Miller Street
North Sydney NSW 2060
Australia


Email: info@sg.syspro.com

Tel: +(65) 6256 1921
Fax: +(65) 6256 6439

SYSPRO Software Pte Ltd
8 Eu Tong Sen Street
#19-91
The Central
Singapore
059818

Head Office (Western Canada)
Central Canada
Atlantic Canada

Tel: +1 (604) 451-8889
Fax: +1 (604) 451-8834
Toll Free: +1 (888) 259-6666

4400 Dominion Street, Suite 215
Burnaby, British Columbia
Canada
V5G 4G3

Tel: 905-502-5502
Fax: 905- 502-0735

420 Britannia Road East, Suite 208
Mississauga, Ontario
Canada
L4Z 3L5

Tel: 902-423-1256
Fax: 902-425-2097
Toll Free: 1-866-979-7776

6080 Young Street, Suite 1002
Halifax, Nova Scotia
Canada
B3K 5L2

UK and Europe

Email: info@k3syspro.com

Tel: +44 (0) 161 876-4498
Fax: +44 (0) 161 876-4502

K3 Syspro
Baltimore House
50 Kansas Avenue
Salford Quays
Manchester M50 2GL
United Kingdom

K3 Syspro UK and Europe Map

SYSPRO: "Hidden Data" As Vital As "Big Data"

The Ability to Access "Hidden Data"' Unlocks the Ability to Execute Rapid Product Recalls

COSTA MESA, Calif. - June 14, 2013 - SYSPRO, the leading global supplier of on-premise, cloud and mobile business ERP Software for manufacturers and distributors, today announced that SYSPRO ERP software offers users the ability to access "hidden data" as well as "big data."

The ability to access "hidden data" is a must for organizations, such as medical device and food manufacturers, to execute efficient and rapid product recalls, notes SYSPRO USA President Joey Benadretti.

"While the utilization of 'big data' helps a company identify trends and chart future courses, the importance for numerous companies to have access to 'hidden data' cannot be overstated ," he says.

"One of the underlying principles of basing business decisions on 'big data' is that the ability to access the volume, variety, and velocity of data tends to compensate for data errors. But," says Bendaretti, "manufacturers and distributors in a wide variety of industries, such as food, medical devices, automotive, pharmaceutical and others, must be able to connect and correlate relationships, hierarchies and multiple data linkages to facilitate the recall of products that may contain tainted ingredients or faulty parts that could cause harm or even death. And, this is why SYSPRO ERP is the choice of many companies within these industries."

SYSPRO lot traceability and serial tracking data affords extensive and precise visibility up or down the supply chain, as well as providing specific component to parent tracking, thereby providing the means to expedite recalls, should the need arise. SYSPRO optionally allows specific traceable components to be reserved for specific work-orders, as well as providing the flexibility of specifying the parent traceable numbers at the beginning, during or the end of the manufacturing process. While the average cost of a recall to participating food and consumer product companies can run into millions of dollars, this number excludes the extensive human expense involved in the recalls. The ability and speed to collect the required data can cut recall time to hours rather than days or weeks and significantly reduce the costs of the recall.

Gorant Chocolatier, Boardman, Ohio-based maker of quality chocolates, has stated one of the reasons for the firm's selection of SYSPRO ERP was extensive traceability functionality.

The company stated: "The software's ability to trace ingredients from origin through the manufacturing process to the ultimate customer not only helps us to accommodate customers who demand this ability, but to fully comply with FDA rules and regulations pertaining to food safety." Gorant, in fact, did a mock recall that involved tracing the path of a "tainted" ingredient. The recall was accomplished in less than two hours. What is produced and when are vital, but the data of what has gone into the production is also vital.

Manufacturers and distributors utilizing SYSPRO ERP also have the option of running a variety of reports that utilize "hidden data"' to provide management with effective decision making tools. For example, Brooklyn-based Lee Springs runs a daily report which evaluates stock usage and allocations, indicating which stock items have fallen below required levels and automatically creating a suggested stock replenishment requisition.

Concludes Benadretti: "The implementation of cost-effective SYSPRO software helps both food, medical device manufacturers and a host of other manufacturers and distributors access both 'big data' as well as the 'hidden data' needed to streamline their supply chains, make effective management decisions and employ extensive 'backwards and forwards' component and product traceability for speedy recalls."

About SYSPRO

SYSPRO is one of the longest standing and largest independent, international providers of ERP systems for mid-market manufacturers and distributors worldwide. SYSPRO has for more than 30 years delivered on its promise to provide thousands of its customers globally with the tools required to effectively operate and compete. Backed by a truly dedicated and professional team of employees and partners around the world, the company's ability to innovate and develop technologies based on the needs of customers is one of the reasons why SYSPRO enjoys one of the highest retention rates in the industry.

 

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