Below are our regional Head Office contact details. For full contact details for all offices in a region, click the region name.
Tel: +27 (0) 11 461-1000
Fax: +27 (0) 11 807-4962
9 Simba Road
Tel: +27 (0) 21 552 2220
Fax: +27 (0) 21 552 2506
Lagoon Beach Office Park
Cnr Marine & Boundary Rd
Tel: +1 (714) 437-1000
Fax: +1 (714) 437-1407
Toll Free: (800) 369-8649
SYSPRO Impact Software, Inc.
959 South Coast Drive, Suite 100
Costa Mesa, California 92626
Tel: +612 9870 5555
Fax: +612 9929 9900
1300 882 311 (Local call Australia)
SYSPRO Software Pty Ltd
Suite 1102, Level 11
201 Miller Street
North Sydney NSW 2060
Tel: +(65) 6256 1921
Fax: +(65) 6256 6439
SYSPRO Software Pte Ltd
8 Eu Tong Sen Street
Tel: +1 (604) 451-8889
Fax: +1 (604) 451-8834
Toll Free: +1 (888) 259-6666
4400 Dominion Street, Suite 215
Burnaby, British Columbia
Fax: 905- 502-0735
420 Britannia Road East, Suite 208
Tel: +44 (0) 161 876-4498
Fax: +44 (0) 161 876-4502
50 Kansas Avenue
Manchester M50 2GL
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Customer TestimonialEpicentre Trading
Black Cat Fireworks
Mopani Copper Mines PLC
Whitepapers, Viewpoints and ArticlesSYSPRO Accounting Standards
How can we help you?
Become a Partner
As mentioned before, SYSPRO greatly values and respects the experience of its Channel Partners. These partnerships support the success of the entire operation and excellent communication between SYSPRO and its Partners is vital to maintaining that success. The Partner Council was designed as a forum to both assist the Resellers with growing their professional network and to exercise that network so as to assist SYSPRO with determining Reseller needs in an organized manner.
SYSPRO will meet quarterly with the Council chair to discuss the needs, concerns, issues and any general feedback from the group. Through these meetings, the Council will: help determine regional training agendas; generate interest in and drive attendance to all SYSPRO events; collaborate on successful business strategies and brainstorm on market trends; and bring insightful solutions to any outstanding Reseller issues.
While the Council is not considered a governing body with ultimate decision-making powers, the opinions and deliberations of the Council are considered with the utmost care by the Channel Development team and have a paramount influence on the trajectory of the SYSPRO sales channel.
SYSPRO partnerships are the best and the strongest in the ERP industry. In order to effectively manage the SYSPRO Partners we segmented them into three primary categories. By doing the segmentation we are able to effectively address and support our SYSPRO Resellers and not misallocate resources to partners that are not producing new site sales. Despite this primary focus on the success of our SYSPRO Resellers, we recognize that the other partner types need specific focused attention based on what they bring to the table. The partner types in the SYSPRO Channel Partner Program include:
SYSPRO Reseller - Value Added Reseller
A SYSPRO Reseller is authorized to sell, implement and support SYSPRO ERP products. A SYSPRO Reseller is an organization that has a business plan designed to grow their business with SYSPRO through actively selling new site sales and supporting their customers by providing add-ons and upgrades. A SYSPRO Reseller may also be a Referral Partner allowing for even more revenue potential. A Reseller is identified by their legal entity and multiple offices/locations must be addressed up front. Become A Partner
SYSPRO Service Provider (SP)
A SYSPRO Service Provider (SP) is authorized to implement and support SYSPRO software but not to actively sell SYSPRO products. An SP with current certification will be recommended to SYSPRO Resellers on an as needed basis to sub-contract work, which includes any services or support for an existing SYSPRO End-User. An SP should not solicit work directly from an existing SYSPRO End-User. If they are found to have done so their contract with SYSPRO could be terminated. An SP is encouraged to work directly with SYSPRO and its Resellers to provide authorized services only. Become A Partner
Referral Partner (RP)
SYSPRO has a full-fledged Referral Program that is open to SYSPRO Reseller Partners as well as external individuals and companies that want to refer opportunities to SYSPRO. This program augments the lead flow into SYSPRO, allows non-SYSPRO Partners to refer and benefit from the referral and also allows SYSPRO Resellers to refer leads and manage joint engagements with other SYSPRO Partners.
In order to become a SYSPRO Referral Partner, participants must register at www.sysprorefer.com and complete the necessary requirements. Become A SYSPRO Referral Partner
The key objective of this program is to provide broad-based education on the SYSPRO product to new Resellers, Service Providers or new employees of existing Resellers that have joined the SYSPRO family. The program is designed to provide those who are new to the product with an understanding of the features, facilities and functionality that is available within the software, in addition to how to apply the product across typical business environments. Emphasis is also placed on the best practices for selling and demonstrating the SYSPRO product.
The SYSPRO Partner Train Program is delivered using the latest technology-enabled training tools as well as traditional classroom and one-on-one sessions:
- Instructor-led virtual classroom sessions - these are orientation sessions for new Resellers, Service Providers and employees to ease them into the SYSPRO product
- SYSPRO Learning Channel 24/7 Library - used for self-paced study. Resellers, employees and Service Providers will have full access to the SLC prior to the classroom sessions so that they can get up to speed on the product prior to the classroom sessions
- Recommended Reading: SYSPRO education and training materials - workbooks, workshops, reference guides and case studies; sales collateral and industry overview information
- Instructor Online Assistance - provided upon student request, should a student require additional assistance with a particular area of study
- Access to Trainers via email and telephone - as and when required by the student
- Classroom Training - for the Boot Camp Program. All classroom training is held at the SYSPRO offices in Costa Mesa, California
The education program begins with a combination of instructor-led virtual classroom training sessions and online self-study courses. This is preparatory work for the 6-day Boot Camp program, which is held on site at the SYSPRO USA Headquarters in Costa Mesa, California
Throughout this education program students participate by applying what they are learning in a hands-on manner. Once the new Reseller has completed this initial training they will migrate to the recommended curriculum for study towards obtaining SYSPRO certification. Please note that any certification is the responsibility of each individual Reseller.
SYSPRO will host bi-monthly "product highlight" or "vertical highlight" web training sessions that are recorded and posted on the Partner Portal as an additional training resource.
- Partner Training
A commitment to ensuring that our Channel Partners are coached and educated to facilitate mutual growth and success. This is achieved using multiple methods and approaches from one-on-one teaching to 24/7 online learning.
- Partner Enhance
The creation of dedicated teams to assist our Resellers in strengthening and growing their businesses through strategic planning, marketing and selling methodologies.
- Partner Support
A powerful focus on providing our Reseller Channel with effective access to technical, solution, programming and implementation support to ensure sustainable success.
- Partner Reward
Effort is met with reward. We understand that our Resellers need to be recognized and rewarded when accomplishments, achievements and aspirations are attained.
These attributes ensure unity, vision and the effective execution of the SYSPRO Channel Partner Program. This four-part Partner go-to-market channel strategy is the result of years of skillfully guiding, improving and reconstructing our award-winning channel program to meet the needs of a constantly changing business environment.