Below are our regional Head Office contact details. For full contact details for all offices in a region, click the region name.

Africa

info@za.syspro.com

Tel: +27 (0) 11 461-1000
Fax: +27 (0) 11 807-4962
 

Americas

info@us.syspro.com

Tel: +1 (714) 437-1000
Fax: +1 (714) 437-1407
Toll Free: (800) 369-8649

Asia-pacific

info@au.syspro.com

Tel: 02 9870 5555
Fax: 02 9929 9900
Local call: 1300 882 311

Canada

info@ca.syspro.com

Tel: 604-451-8889
Toll Free: 1-888-259-6666
Fax: 604-451-8834

UK and Europe

info@k3syspro.com

Tel: +44 (0) 161 876-4498
Fax: +44 (0) 161 876-4502
 

Quality

Accommodate variable end-products which result from regrading and unpredictable chemical processes

Using SYSPRO's co-products and manufacturing inspection functionality, you can easily cost and capture the receipt of multiple products of varying grades from jobs originally planned for single-grade items.

You can choose to apportion costs between components and co-products according to a percentage breakdown for total material, operation and sub-contract cost, or you can define percentages against specific operations and materials.

SYSPRO's Work in Progress inspection system gives you the tools to record the inspection details of manufactured items and, depending on the results, select to receipt, scrap or rework quantities. Units in inspection are visible, but unavailable for use until accepted into stock. Within the inspection function, you can capture detailed records of counts, inspection, scrap, rework and stock receipts.

You can receipt inspection items as the original product to manufacture, or as a different product or products, which is useful for end-products of variable grade. Also, you can receipt items into a warehouse different than what was originally planned.

Comply with part replacement regulations

The part replacement regulations of the industry necessitate that suppliers keep historical data on the details of product revisions sold to customers. SYSPRO's traceability functionality provides direct identification by lot or serial number, while SYSPRO's detailed sales and inventory history and user-friendly query and reports enable you to quickly identify what versions of a part have been sold to a customer and when.

The Engineering Change Control system enables ready access to prior product versions, as well as the capability to quickly revert to these versions for production purposes. Expiry dates on sold lot traceable parts can be easily extracted for the creation of replacement reminders to customers. Additionally expiry dates facilitate the creation of forecasts for production planning purposes, thereby helping to reduce the need to hold excess inventory in order to maintain customer service levels.

Document and track product and process control

SYSPRO's Engineering Change Control system enables you to implement the workflow and controls necessary to track changes to your products in terms of constituent materials and processes, as well as to automate enforcement of the necessary operational data controls during change activities. The user-defined workflow sub-system along with its audit trails and archives provides access to prior product versions and traceability of changes made.

General task-based business processes performed by single users can be controlled using SYSPRO's Task and Event managers. Electronic Signatures enhance process control by enabling you to maintain a detailed transaction log for auditing purposes, as well as to activate triggers for integration to third-party systems or notification via email. In addition, Electronic Signatures give you the tools to define rules which govern who is allowed to process specific transactions, under what conditions. . This improves transparency and accountability in business transaction processing, giving you strict authorization and access control at a granular level in addition to SYSPRO's general system security.

For those businesses requiring a more sophisticated rules-based workflow for the streamlining of end-to-end processes which involve multiple users and disparate systems, SYSPRO Workflow Services provides complete rules-based business process management (BPM).

Ensure processed-manufactured products are manufactured to spec to minimize waste

Because products cannot be reduced back to their original state once in process, the cost of inaccuracy in design and production in the industry is high. SYSPRO's Engineering Change Control module provides the workflow tools to manage the product design process, thereby helping you to ensure that new and redesigned products pass through the relevant testing and approval processes before release.

In addition, SYSPRO provides flexible definitions for raw material requirements in the bill of materials. Accuracy in chemical product bills is facilitated through the option to define the percentage of each raw material required to make a chemical product. This ensures precision in quantities required for batches.

Chemical production plants are often highly automated with sophisticated measuring and testing systems designed to ensure quality of raw materials and work in progress, as well as high production yields. It is therefore desirable that any ERP production control and tracking system is able to integrate seamlessly with this process technology to exchange information and highlight issues at the relevant points. SYSPRO e.net solutions enables rapid development of secure and version-independent integration with such best-of-breed technology.

Ensure quality of raw materials and monitoring during the production process

Chemical production plants are often highly automated with sophisticated measuring and testing systems designed to ensure quality of raw materials and work in progress, as well as high production yields. It is therefore desirable that any ERP production control and tracking system is able to integrate seamlessly with this process technology to exchange information and highlight issues at the relevant points. SYSPRO e.net solutions enables rapid development of secure and version-independent integration with such best-of-breed technology.

SYSPRO enables you to implement continuous improvement by helping you to identify problems and points of waste as they happen. Raw materials and manufactured products in the industry often vary in grade and quality, so tracking and control is essential to reduce waste, scrap and defects. SYSPRO enables you to specify approved manufacturers for raw material supplies and supplier performance can easily be tracked using queries and reports. In addition, SYSPRO facilitates the tracking of materials from purchase through production to customer, thereby maximizing quality control and providing you with the tools to manage product recalls, should they occur.

You can flag purchased items as requiring inspection so that during receipting, detailed records of counts, inspection, scrap, rejects and returns is recorded. Units in inspection are visible, but unavailable for use until accepted into stock. Similarly, SYSPRO's Work in Progress inspection system provides the tools for you to inspect manufactured product quality and, depending on the results, select to receipt, scrap or rework quantities.

Manage product and raw material traceability

Whether a compliance-critical requirement, or an analysis tool for continuous improvement strategies, the traceability of products from material origins through manufacture to final destination, is a key system requirement in many industries.

SYSPRO facilitates the recording of traceability and quality data on materials and products from purchasing through inspection, manufacturing, manufacturing inspection, stocking and sales. The recording of expiry and shelf-life information is also facilitated and powerful queries enable both upward and downward searches by stock code, lot number and transaction type.

SYSPROls lot traceability and serial tracking functionality afford full visibility to the origins, build and customer destination of products and batches, thereby providing the means to rapidly trace and analyse the source of defects, should they occur. In addition, SYSPRO's Engineering Change Control module enables complete management and traceability of changes to product designs, while the Return Merchandise Authority provides consistent handling of product returns, as well as analysis data for improvement programs.

SYSPRO's integrated nature enables full backward and forward traceability, as well as comprehensive record-keeping to meet strict compliance requirements. Shelf-life management is facilitated through expiry dates and you can use SYSPRO's customization and custom form features to record other compliance-code dates, as well as to capture storage and transport compatibility codes.

SYSPRO's Quality Management System (QMS) enables the configuration and tracking of quality inspection points and metrics, to help ensure product quality and high production yields. Where a full QMS system is not required, the system can be configured to force sample, or full quantities of items through inspection processes, where detailed records of counts, inspection, rework, scrap, defects and returns can be recorded. Basic quality management is further enhanced through the ability to specify approved manufacturers for material supplies, as well as the ability to monitor supplier performance.

Tracking material involves knowing where it is at any point in time. In addition to SYSPRO's powerful traceability features, the system provides inventory management and visibility across multiple physical and virtual locations, as well as detailed tracking of purchase orders, sales orders, works orders, inter-warehouse transfers and available-to-promise quantities and dates.

SYSPRO's e.Net Solutions enable integration with scanning and RFID systems, to reduce processing time, as well as processing lags and errors, as material moves through the different processes.

Manage product recalls

SYSPRO provides the capability for the secure storage and fast retrieval of reliable integrated information to enable quick extraction when a product or batch recall is necessary. Adherence to stringent EU/ MHRA /FDA/TGA regulations in terms of traceability and recall procedures in industries, such as food, pharmaceuticals and medical devices, is facilitated through SYSPRO's lot traceability and serial tracking features. Multimedia capabilities enable the linking of relevant documentation and graphics to products and material, while custom forms facilitate the capture of essential traceability data relevant to your industry.

SYSPRO includes the facilities to trace items from raw material origins to customer, and vice versa, as well as the ability to identify the processor of every transaction or data change associated with the item, via Electronic Signatures. Full upward and downward searches and extraction of the integrated traceability data is provided by SYSPRO's powerful queries, and standard or user-defined reports.

Using SYSPRO's powerful traceability features, you can confidently identify the source of defects and quality issues, and thus limit recalls to defective product only. This prevents the need for total product recall and the associated costs and reputation impact.