Your ability to harness e-Commerce technologies effectively has enormous potential to transform your business and enhance commercial success and growth.

Your customers and suppliers may look increasingly to closer collaboration, to cut production timetables and minimize disruption to their supply chain. This could involve working via their electronic order and supply chain systems to enable streamlining of operations and to reduce margin for error. Multi-organization research and design teams may need to work collaboratively and to achieve this, you must have efficient, secure systems that can deliver and receive information.

SYSPRO facilitates streamlined, secure electronic data interchange and collaborative commerce through features such Document Flow Manager, e.net Solutions, EDI, Office Automation and Messaging, SYSPRO Workflow Services and various Business-to-Business purchase and sales import and export functions. In addition, SYSPRO's Web Applications are out-the-box solutions which you can run on the Internet/Intranet and easily customize to suit end-user requirements.

Quick response times and accuracy in fulfilling orders are critical to your reputation in a diverse and demanding global market. Automated 24/7 customer order placement and acknowledgment is facilitated via SYSPRO's Document Flow Manager and email. In addition, SYSPRO's e.net Solutions enables the rapid development of applications for mobile devices, so that your sales force can check stock and place orders directly into SYSPRO while out visiting customers, thereby improving order turnaround time.

SYSPRO's e.net Solutions can be extended to integrate SYSPRO with other applications, such as shipping companies' tracking systems to determine the shipping status of customer orders. In addition, e.net Solutions facilitates the integration of SYSPRO with scanning and Smart technologies, thereby streamlining picking and packing processes, as well as inventory stock takes.

If your customers include Original Equipment Manufacturers (OEM) you can import and easily reconcile vendor EDI releases using SYSPRO's Blanket Sales Order module.

Manage and track warranties, warranty claims and returns

SYSPRO enables you to streamline and automate the processes and actions involved in authorizing and tracking customer returns, warranty claims and complaints. This in turn facilitates targeted improvement programs to help you reduce the time and costs associated with such events and improve product quality.

SYSPRO's Return Merchandise (RMA) enables you to rapidly process customer returns and the resulting corrective actions such as receipting, exchanges, cross-shipments, repairs, scrap and credits, as well as charges for returns and restocking activities. Action codes, notes and user-configured returns classifications facilitate comprehensive analysis and reporting.

Instant on-screen access to customer history enables the fast and accurate selection of the relevant transactions, as well as the verification of warranty dates, product revision levels, prices and quantities. The power of SYSPRO's returns automation is further enhanced by its seamless integration with the system's serial tracking, lot traceability and engineering change control capabilities. Furthermore, SYSPRO's Office Automation facilitates the automation of actions based on RMA events, such as the broadcast of product recalls based on specific products or RMA classification codes, or the notification of account managers for specific customers.

SYSPRO's Workflow Services enables you to facilitate returns and complaints processing in a consistent coherent flow for all users, further reducing the time and effort associated with these activities.

Manage complex and highly variable pricing and discount structures in international markets

Whether you supply pharmaceuticals, food or other fast moving consumer goods, your pricing strategies are built to accommodate a wide variety of customer types in wholesale and retail environments. SYSPRO enables you optimize pricing for a heterogeneous customer base, providing you with the tools to implement and manage your global pricing requirements, and to minimize the costs and effort associated with the administration of trade promotions and deductions.

Comprehensive sales data, along with powerful analysis, querying and reporting tools provide multi-dimensional analysis of product profitability to inform the pricing strategy process, whether it is cost-based, performance-based, market-based, or a mix. In addition, deriving accurate and competitive pricing for commodity or customizable products is easily facilitated by SYSPRO's powerful costing functionality and visibility. Different costing methods per warehouse, quotations, bill of materials, product configurator and what-if costing functionality enables you to derive cost-based quotes and pricing with confidence.

The system accommodates local and foreign pricing techniques, from manual and simple automated pricing to contract pricing and complex trade promotions pricing and discounting. Sales order entry and electronic capture is streamlined through pricing automation based on customer and/or stock code matrices, and contract pricing at customer and/or buying group level by product or product group. Discounted, foreign and quantity-break pricing methods are catered for, as well as profit margin controls. The import, export and global price update facilities enable seamless implementation of extensive price changes.

Essential for suppliers of retail and wholesale customers, SYSPRO's Trade Promotions module facilitates the creation of rules that govern pricing, promotions, special offers, and rebates, as well as improved promotions tracking. In addition, the system's powerful rebate, accruals and deductions management functionality promotes fast, accurate invoicing and reconciliation, and improved cash flow management. Optional integration to SYSPRO's General Ledger module facilitates complete management and reconciliation of associated financial transactions.

Manage customer relationships and service

The standard of service that you provide your customers makes all the difference in building solid relationships and gaining the competitive edge. This requires keeping track, not only of customer sales-related information, but also details of internal or external business relationships. To make better business decisions about expected customer, product and market activity, you need to have information in appropriate formats and at different levels of detail to carry out analysis.

SYSPRO's Contact Management allows for multiple contacts to be assigned to organizations and individuals that you deal with. These can include your customers and suppliers, as well as entities such as charities and government departments. You can group contacts for related entities and record details regarding interactions such as phone calls, emails and visits against the contact. Integration with Microsoft Outlook allows email correspondence to be sent and updated as an activity within the Contact Management system.

Your ability to deliver quality products faster, with more customer-specific features, and at stable or even reduced prices differentiates you in a discerning market place. Features such as available-to-promise and customer delivery performance reporting, provide information to help you improve your customer service levels, and the Customer/Stock Code Interchange function gives you the flexibility to allow your customers to order by their part number.

SYSPRO enables you to keep a history not only of sales data but also individual customer-related product activities, so you can easily identify buying patterns and preferences, and quickly create repeat orders by copying and amending previous ones. SYSPRO Forecasting uses sales history to identify trends and seasonal components of demand, thereby assisting you in calculating more accurate forecasts, which in turn leads to better planning and improved customer service levels.

Simple, extended and contract pricing mechanisms give you flexibility to apply one-dimensional pricing and discounting, or tailor these requirements to individual customers. Where customers are large organizations"”such as original equipment manufacturers (OEM) or retails chains"”with whom prices are negotiated on a contract or volume basis, more complex pricing is required. SYSPRO's pricing, trade management and sales analysis facilities enable you to provide acceptable pricing terms and delivery targets to large customers without sacrificing profitability.

Provide after-market sales, support and maintenance

Manufacturers supplying an extensive network of after-market sales agents would be challenged to optimize customer service and expand distribution capabilities without e-business capability. SYSPRO's Web Applications enable you to provide your global customers and remote sales force with the convenience of secure 24/7 access to order placement, as well as to queries on pricing, stock availability, detailed statements and order statuses. In addition, sophisticated automated order placement and acknowledgment is facilitated through SYSPRO's e.net Solutions and Document Flow Manager. This is further enhanced by SYSPRO's customer stock code interchange program, which enables customers to query stock and enter orders using their own part numbers.

Customer order fulfilment is managed through SYSPRO's extensive sales order picking and dispatch features, while SYSPRO's multi-warehouse, distribution requirements planning and goods-in-transit features facilitate the planning, execution and control of parts distribution to multiple geographic locations.

SYSPRO's Return Merchandise and Contact Management systems provide the means to manage, control and analyze customer returns and credits. Furthermore, the Lot Traceability and Serial Tracking systems enable the processing of warranty and repair claims, while the Work in Progress module enables costing and tracking of repair and refurbishment jobs.