Below are our regional Head Office contact details. For full contact details for all offices in a region, click the region name.
Tel: +27 (0) 11 461-1000
Fax: +27 (0) 11 807-4962
9 Simba Road
Tel: +27 (0) 21 552 2220
Fax: +27 (0) 21 552 2506
Lagoon Beach Office Park
Cnr Marine & Boundary Rd
Tel: +1 (714) 437-1000
Fax: +1 (714) 437-1407
Toll Free: (800) 369-8649
SYSPRO Impact Software, Inc.
959 South Coast Drive, Suite 100
Costa Mesa, California 92626
Tel: +612 9870 5555
Fax: +612 9929 9900
1300 882 311 (Local call Australia)
SYSPRO Software Pty Ltd
Suite 1102, Level 11
201 Miller Street
North Sydney NSW 2060
Tel: +(65) 6256 1921
Fax: +(65) 6256 6439
SYSPRO Software Pte Ltd
8 Eu Tong Sen Street
Tel: +1 (604) 451-8889
Fax: +1 (604) 451-8834
Toll Free: +1 (888) 259-6666
4400 Dominion Street, Suite 215
Burnaby, British Columbia
Fax: 905- 502-0735
420 Britannia Road East, Suite 208
Tel: +44 (0) 161 876-4498
Fax: +44 (0) 161 876-4502
50 Kansas Avenue
Manchester M50 2GL
Control, manage and conform with legislative and environmental requirements of hazardous material
SYSPRO provides a number of features to assist you in the control and management of hazardous and dangerous goods with regards to storage, packing and transportation.
SYSPRO's multimedia features enable you, per stock code, to link and display graphical, video and text information, such as material safety data sheets, dangerous goods safety marks, and safety gear icons. Operators then have access to view and print the information when required.
In addition, the system's flexible custom form functionality enables you to capture dangerous and hazardous goods information per stock code. For example, you can create mandatory or optional custom forms to capture data such as hazard identification number, class, subsidiary risk, compatibility group, packing group, shipping name and register reference. You can easily configure SYSPRO to display and highlight custom form data on operator entry and query screens; and to print on reports (e.g. picking lists) and on stationery (e.g. job documentation, invoices and delivery notes).
SYSPRO also provides an extensive notes facility, the content of which you can configure to automatically print on certain documentation within the system. Notes include generic notes against all key fields, as well as special key field notes, such as the technical specification, dangerous goods handling, and inspection notes against inventory items.
SYSPRO's multi-warehouse functionality enables you to create virtual warehouses to represent separate dangerous goods storage areas for specific items. Alternatively, you can use SYSPRO's multiple bin functionality to represent segregated storage areas for incompatible items within the same warehouse code.
Compiling, storing and retrieving certificates of conformance are essential
For a purchased item, you can link an electronic copy of the supplier's certificate of conformance to the relevant lot numbers (batches) for the item, using SYSPRO's multimedia capabilities. You can then view the certificate against a lot when querying the lot and processing transactions, such as job issues, sales or transfers.
Manage product and parts traceability
Whether a requirement for government- or customer-driven compliance, the capability to ensure part traceability, from material origins through manufacture to final destination, is integral to guaranteeing products against defective materials and workmanship. Because SYSPRO's lot traceability and serial tracking features are fully integrated to the rest of the system, they afford full centralized visibility to the origins, build and sales destination of products. This in turn ensures automated real-time tracking and the rapid tracing and analysis of the source of defects should they occur.
SYSPRO facilitates the recording of traceability and quality data on materials and products, from purchasing through inspection, manufacturing, manufacturing inspection, stocking and sales; thereby enabling real-time tracking of supplier performance, quality and warranty metrics. Its serial tracking and lot traceability features provide powerful queries that enable both upward and downward searches by stock code, lot number/serial number and transaction type, and flexible reporting enable the fast extraction of trace reports.
In addition, SYSPRO's Engineering Change Control module enables complete management and traceability of changes to product designs, while the Return Merchandise module provides consistent handling of product returns and customer complaints, as well as analysis data for improvement programs.
Minimize risk of defects and product recalls
SYSPRO aids you in implementing your zero-defect initiatives by enabling the automation of processes that monitor product quality. The system facilitates the execution of continuous improvement programs by helping you to identify quality problems as they occur.
The integrity and reliability of product design data and versions is strengthened through the rich functionality in the Inventory, Bill of Material and Engineering Change Control modules; together they provide centralized control and visibility to product life cycles, ensuring that all PLM participants, whether internal or external, are working collaboratively to the same specifications.
SYSPRO enhances the supplier selection process through features such as approved manufacturers and supplier scorecards; supplier performance and reliability can be tracked on a number of levels including delivery performance and performance relative to other suppliers. Purchased goods inspection enables you to implement controls over the quality of delivered raw materials, while the work-in-progress inspection facilities enable quality validation and grading of manufactured products.
SYSPRO's Quality Management System provides the ability to embed product quality and safety validations, data and actions within your purchasing, inventory, production and sales orders processes. It enables the configuration of multiple measurement metrics as well as inspection points per inventory item, thereby enabling the implementation of statistical process control. Furthermore, SYSPRO e.net solutions facilitates rapid development of secure and version-independent integration where other best-of-breed quality systems are employed.
Manage high-value receivables
Efficient management of your receivables and mitigation of bad debt is essential to maintaining a healthy cash flow. SYSPRO's powerful features can assist you to improve your credit management performance with reduced effort, as well as to maintain single-point communications with your customers.
Extensive order and invoice credit checking features enable the implementation of flexible terms and controls to suit different categories of customer. Ageing methods offered include by invoice date, invoice due date, statement date and aged statement date, and customer terms allow for a variety of settlement discount options. Multi-currency invoice and payments are catered for, as well as the automation of finance and recurring charges.
Prompt electronic delivery of customer statements, invoices and copy invoices is facilitated through SYSPRO's email and fax integration; documents can be transmitted directly from point of extraction. User-defined stationery formats preclude the need for pre-printed stationery and enable the creation of customer documents in Word or secure PDF format. Additionally, you can allow customers to query your SYSPRO database directly for detailed account information via the internet, with SYSPRO Office Integration or SYSPRO e.net solutions.
The 'Average Days to Pay' calculation and extensive search, query and report features enable the quick and accurate assessment and targeted follow-up of customer debt. Rapid application of customer payments against a large number of outstanding invoices is efficiently handled using SYSPRO's Payments and Adjustment functions, including the automatic payments application feature. Also, the time and effort to manage trade customer accruals, rebates and deductions is significantly reduced through the use of SYSPRO's Trade Promotions and master/sub account functionality.
SYSPRO helps to greatly streamline the completion of account receivable month end procedures. Creation of workflow and checklists for periodic and month-end procedures is made possible through SYSPRO's customizable menus and Task Manager. The system's multi-period accounting enables operational continuity for the new period, reducing pressure on the receivables department to finalize the month's transactions within a severely limited time frame. In addition, SYSPRO Reporting Services provides the ability to automate scheduling and electronic storage of month end reports 'as run', thereby precluding the need to supervise their production and printing.
SYSPRO's standard Trial Balance and Credit Management reports can be supplemented by additional user-defined KPIs and reports using Report Writer or SYSPRO Reporting Services. Furthermore, you can configure SYSPRO's powerful event management and customization features to alert relevant personnel to certain conditions, such as accounts being overdue by a stated number of days, via email or on-screen field highlights.