Below are our regional Head Office contact details. For full contact details for all offices in a region, click the region name.
Tel: +27 (0) 11 461-1000
Tel: +1 (714) 437-1000
Tel: 02 9870 5555
UK and Europe
Tel: +44 (0) 161 876-4498
Balance inventory investment with customer service level targets
Keeping inventory levels and obsolescence to a minimum, while continuing to offer superior customer service, entails achieving the right product mix, as well as the continual balancing of supply and demand. Understanding and tracking the relevant measures of risk which impact the balance is critical for reducing stocks, improving availability and increasing turnover.
Through the powerful tools in the Inventory Optimization suite of modules, SYSPRO enables you to better understand and quantify your risk profile, thereby assisting you to reduce your safety stocks and free up working capital, without compromising your reputation as a reliable supplier in the market place. Key elements that drive inventory across the supply chain are coordinated, tracked and controlled to optimize inventory. Standard analysis of slow-moving, excess, active and static stocks enables targeted promotional and product rationalization programs, as well as accurate obsolescence provisioning. Further benefits include improved warehouse utilization and fewer headaches for the procurement and production scheduling teams.
The Families and Groupings and Forecasting modules enable you to minimize forecast error and manage seasonality, thereby improving order fulfilment performance. This functionality is complemented by features such as available-to-promise and various time fence indicators, which give sales and production staff a reliable view of what they can promise to customers and when.
SYSPRO's material requirements planning gives you clear visibility to the integrated effect of current and future supply and demand, thereby enabling you to make better purchasing and production decisions and reduce excess and obsolete inventories. The inclusion of sources of supply and demand is configurable and various reports and related review programs enable easy identification of potential oversupplies and seamless execution of suggested actions. Order policies by stock code at warehouse level enable you to implement lot-sizing rules for purchased and manufactured items. Standard reports such as the Inventory Exception and the MRP Potential Oversupplies reports help you identify excess inventories and possible problems with your lot-sizing techniques.
Improve electronic collaboration with trading partners
Your ability to harness e-Commerce technologies effectively has enormous potential to transform your business and enhance commercial success and growth.
Your customers and suppliers may look increasingly to closer collaboration, to cut production timetables and minimize disruption to their supply chain. This could involve working via their electronic order and supply chain systems to enable streamlining of operations and to reduce margin for error. Multi-organization research and design teams may need to work collaboratively and to achieve this, you must have efficient, secure systems that can deliver and receive information.
SYSPRO facilitates streamlined, secure electronic data interchange and collaborative commerce through features such Document Flow Manager, e.net Solutions, EDI, Office Automation and Messaging, SYSPRO Workflow Services and various Business-to-Business purchase and sales import and export functions. In addition, SYSPRO's Web Applications are out-the-box solutions which you can run on the Internet/Intranet and easily customize to suit end-user requirements.
Quick response times and accuracy in fulfilling orders are critical to your reputation in a diverse and demanding global market. Automated 24/7 customer order placement and acknowledgment is facilitated via SYSPRO's Document Flow Manager and email. In addition, SYSPRO's e.net Solutions enables the rapid development of applications for mobile devices, so that your sales force can check stock and place orders directly into SYSPRO while out visiting customers, thereby improving order turnaround time.
SYSPRO's e.net Solutions can be extended to integrate SYSPRO with other applications, such as shipping companies' tracking systems to determine the shipping status of customer orders. In addition, e.net Solutions facilitates the integration of SYSPRO with scanning and Smart technologies, thereby streamlining picking and packing processes, as well as inventory stock takes.
If your customers include Original Equipment Manufacturers (OEM) you can import and easily reconcile vendor EDI releases using SYSPRO's Blanket Sales Order module.
Manage and track warranties, warranty claims and returns
SYSPRO enables you to streamline and automate the processes and actions involved in authorizing and tracking customer returns, warranty claims and complaints. This in turn facilitates targeted improvement programs to help you reduce the time and costs associated with such events and improve product quality.
SYSPRO's Return Merchandise (RMA) enables you to rapidly process customer returns and the resulting corrective actions such as receipting, exchanges, cross-shipments, repairs, scrap and credits, as well as charges for returns and restocking activities. Action codes, notes and user-configured returns classifications facilitate comprehensive analysis and reporting.
Instant on-screen access to customer history enables the fast and accurate selection of the relevant transactions, as well as the verification of warranty dates, product revision levels, prices and quantities. The power of SYSPRO's returns automation is further enhanced by its seamless integration with the system's serial tracking, lot traceability and engineering change control capabilities. Furthermore, SYSPRO's Office Automation facilitates the automation of actions based on RMA events, such as the broadcast of product recalls based on specific products or RMA classification codes, or the notification of account managers for specific customers.
SYSPRO's Workflow Services enables you to facilitate returns and complaints processing in a consistent coherent flow for all users, further reducing the time and effort associated with these activities.
Manage customer relationships and service
The standard of service that you provide your customers makes all the difference in building solid relationships and gaining the competitive edge. This requires keeping track, not only of customer sales-related information, but also details of internal or external business relationships. To make better business decisions about expected customer, product and market activity, you need to have information in appropriate formats and at different levels of detail to carry out analysis.
SYSPRO's Contact Management allows for multiple contacts to be assigned to organizations and individuals that you deal with. These can include your customers and suppliers, as well as entities such as charities and government departments. You can group contacts for related entities and record details regarding interactions such as phone calls, emails and visits against the contact. Integration with Microsoft Outlook allows email correspondence to be sent and updated as an activity within the Contact Management system.
Your ability to deliver quality products faster, with more customer-specific features, and at stable or even reduced prices differentiates you in a discerning market place. Features such as available-to-promise and customer delivery performance reporting, provide information to help you improve your customer service levels, and the Customer/Stock Code Interchange function gives you the flexibility to allow your customers to order by their part number.
SYSPRO enables you to keep a history not only of sales data but also individual customer-related product activities, so you can easily identify buying patterns and preferences, and quickly create repeat orders by copying and amending previous ones. SYSPRO Forecasting uses sales history to identify trends and seasonal components of demand, thereby assisting you in calculating more accurate forecasts, which in turn leads to better planning and improved customer service levels.
Simple, extended and contract pricing mechanisms give you flexibility to apply one-dimensional pricing and discounting, or tailor these requirements to individual customers. Where customers are large organizations"”such as original equipment manufacturers (OEM) or retails chains"”with whom prices are negotiated on a contract or volume basis, more complex pricing is required. SYSPRO's pricing, trade management and sales analysis facilities enable you to provide acceptable pricing terms and delivery targets to large customers without sacrificing profitability.
Manage large receivables
Efficient management of your receivables and mitigation of bad debt is essential to maintaining a healthy cash flow. SYSPRO's powerful features can assist you to improve your credit management performance with reduced effort, as well as to maintain single-point communications with your customers.
Extensive order and invoice credit checking features enable the implementation of flexible terms and controls to suit different categories of customer. Ageing methods offered include by invoice date, invoice due date, statement date and aged statement date and customer terms allow for a variety of settlement discount options. Multi-currency invoice and payments are catered for, as well as the automation of finance and recurring charges.
Prompt electronic delivery of customer statements, invoices and copy invoices is facilitated through SYSPRO's email and fax integration; documents can be transmitted directly from point of extraction. User-defined stationery formats preclude the need for pre-printed stationery and enable the creation of customer documents in Word or secure PDF format. Additionally, you can enable customers to query your SYSPRO database directly for detailed account information, via the internet with SYSPRO Office Integration or SYSPRO e.net solutions.
The Average Days to Pay calculation and extensive search, query and report features enable the quick and accurate assessment and targeted follow-up of customer debt. Rapid application of customer payments against a large number of outstanding invoices is efficiently handled using SYSPRO's Payments and Adjustment functions, including the automatic payments application feature. Also, the time and effort to manage trade customer accruals, rebates and deductions is significantly reduced through the use of SYSPRO's Trade Promotions and master/sub account functionality.
SYSPRO helps to greatly streamline the completion of account receivable month end procedures. Creation of workflow and checklists for periodic and month-end procedures is made possible through SYSPRO's customizable menus and Task Manager. The systemÃƒ¢Ã¢"š¬Ã¢"ž¢s multi-period accounting enables operational continuity for the new period, reducing pressure on the receivables department to finalize the month's transactions within a severely limited time frame. In addition, SYSPRO Reporting Services provides the ability to automate scheduling and electronic storage of month end reports Ãƒ¢Ã¢"š¬Ã‹Å“as runÃƒ¢Ã¢"š¬Ã¢"ž¢, thereby precluding the need to supervise their production and printing.
SYSPRO's standard Trial Balance and Credit Management reports can be supplemented by additional user-defined KPIs and reports using Report Writer or SYSPRO Reporting Services. Furthermore, you can configure SYSPRO's powerful event management and customization features to alert relevant personnel to certain conditions, such as accounts being overdue by a stated number of days, via email or field highlights.
Manage product recalls
SYSPRO provides the capability for the secure storage and fast retrieval of reliable integrated information to enable quick extraction when a product or batch recall is necessary. Adherence to stringent EU/ MHRA /FDA/TGA regulations in terms of traceability and recall procedures in industries, such as food, pharmaceuticals and medical devices, is facilitated through SYSPRO's lot traceability and serial tracking features. Multimedia capabilities enable the linking of relevant documentation and graphics to products and material, while custom forms facilitate the capture of essential traceability data relevant to your industry.
SYSPRO includes the facilities to trace items from raw material origins to customer, and vice versa, as well as the ability to identify the processor of every transaction or data change associated with the item, via Electronic Signatures. Full upward and downward searches and extraction of the integrated traceability data is provided by SYSPRO's powerful queries, and standard or user-defined reports.
Using SYSPRO's powerful traceability features, you can confidently identify the source of defects and quality issues, and thus limit recalls to defective product only. This prevents the need for total product recall and the associated costs and reputation impact.
Provide after-market sales, support and maintenance
Manufacturers supplying an extensive network of after-market sales agents would be challenged to optimize customer service and expand distribution capabilities without e-business capability. SYSPRO's Web Applications enable you to provide your global customers and remote sales force with the convenience of secure 24/7 access to order placement, as well as to queries on pricing, stock availability, detailed statements and order statuses. In addition, sophisticated automated order placement and acknowledgment is facilitated through SYSPRO's e.net Solutions and Document Flow Manager. This is further enhanced by SYSPRO's customer stock code interchange program, which enables customers to query stock and enter orders using their own part numbers.
Customer order fulfilment is managed through SYSPRO's extensive sales order picking and dispatch features, while SYSPRO's multi-warehouse, distribution requirements planning and goods-in-transit features facilitate the planning, execution and control of parts distribution to multiple geographic locations.
SYSPRO's Return Merchandise and Contact Management systems provide the means to manage, control and analyze customer returns and credits. Furthermore, the Lot Traceability and Serial Tracking systems enable the processing of warranty and repair claims, while the Work in Progress module enables costing and tracking of repair and refurbishment jobs.
Reduce costs and eliminate waste while remaining flexible and responsive
Understanding the true cost per transaction of doing business means identifying contributing elements, direct and indirect, across the entire organization. These include not only the cost efficiency of operational activities and their interrelationships, but also the time spent on manual and redundant processes, reconciliations, paperwork and reporting, as well as the cost of lost opportunities from a lack of agility in responding to the global marketplace.
SYSPRO provides essential integrated visibility to your accounting, distribution and manufacturing operations, thereby enabling you to easily identify and track your cost elements and to target areas of waste for improvement programs. Additionally, it facilitates the automation of many processes that have traditionally been labour-intensive and time-consuming, such as operational-to-financial reconciliations and communicating with trading partners.
It offers Standard, Average, Last, FIFO and LIFO costing methods flagged at warehouse level, thereby providing accurate operations-focused inventory valuation, which in turn supplies accurate input for product pricing and profitability. Comprehensive multi-level costing of manufactured items is provided through the Bill of Material and Work in Progress modules, with the Product Configurator and Quotations and Estimating modules providing additional tools for assemble/make/engineer-to-order environments. Lot traceability, serial tracking and return merchandise functionality, along with SYSPRO's inspection systems, provide tracking of product defects, thereby helping you mitigate costly recalls.
SYSPRO's cost rollup and implosion functionality, along with user-friendly costing queries, provides fast access to reliable information on which to base pricing and profit margins. In addition, its extensive what-if costing features enables modelling and comparison of the cost effects of alternative inputs, such as raw materials, production routes, labor rates and subcontractor rates.
SYSPRO provides work-in-progress tracking, enabling evaluation of detailed actual-versus-expected costs, as well as targets for cost savings and continuous improvement programs. Used in conjunction with the Projects and Contracts module, it facilitates comprehensive project job costing. Visibility to production scheduling, along with what-if sequencing and scheduling tools, enhance manufacturing agility and competitiveness and help to prevent lost sales in unpredictable demand environments.
Excess inventories tie up valuable resources both in terms of cost and warehouse management. SYSPRO helps you optimize, manage and track your inventories through its multi-warehouse Inventory, Material Requirements Planning, Purchase Order and Work in Progress modules. In addition, the Purchase Order and Landed Cost Tracking systems provide a more accurate estimate of the full landed cost of imported goods, with the GRN matching and reconciliation features facilitating electronic reconciliation of supplier deliveries and charges.
Accounts Receivable, Accounts Payable and Cash Book provide comprehensive balancing and reconciliation tools, as well as credit and cash flow management capability. Additionally, efficient administration of customer accruals, rebates and deductions is facilitated through the Trade Promotions Management module. Commitment accounting is provided through the Accounts Payable and Purchasing modules, while the Assets Register ensures accurate maintenance and depreciation costing, and asset profit and loss realization.
SYSPRO's General Ledger module provides powerful queries with drill-down from journal to transaction source, as well as at-a-glance financial and activity ratios. Processing time is greatly reduced through features, such as sub-ledger integration and reconciliation, journal copy, journal import, automatic weighted transfer of costs and G/L analysis.
Furthermore, SYSPRO's ease of ledger consolidation across complex businesses, along with its XML-based financial reporting features, enables prompt web-based deployment of financial reports to SYSPRO and non-SYSPRO users alike.
SYSPRO's flexible user-defined stationery formats, along with SYSPRO Reporting Services (SRS), precludes the need for pre-printed stationery for invoices, delivery notes, order acknowledgements, dispatch notes, purchase orders and statements. In addition, SRS provides considerable savings by reducing the need for paper-based audit trails and reporting. Its automatic scheduling tool precludes the need for resource-intensive supervision of periodic and month-end reporting. Furthermore, the archiving feature provides for the electronic storage of reports as run, thereby enabling users to view them on-line to discern actual print requirements.
SYSPRO's Office (SOI), fax and email integration saves time, postage and paper by enabling you to deliver transactional documents, such as purchase orders and statements, directly from their point of extraction via secure electronic means. Additionally, SOI facilitates direct queries of key operational data from the desktops of enterprise-wide users and trading partners, without the need for the desktop installation or licensing of SYSPRO.
The capability to extend electronic communication, so as to automate the acceptance and acknowledgement of orders on a 24/7 basis, is provided via SYSPRO's e.Net solutions, Document Flow Manager and Web Applications. Furthermore, SYSPRO's e.Net Solutions tools afford non-proprietary and version-independent integration to mobile devices and best-of-breed applications, such as shop floor control and quality monitoring systems.
The ROI of implementing SYSPRO is rapidly realized through full visibility to an integrated picture of your business operations and the resultant reduction in operational costs, processing time and human resources.
Reduce inventory investment while optimizing customer service levels
SYSPRO's Inventory Optimization and Forecasting modules enable you to minimize forecast error and manage seasonality, thereby helping you to reduce your inventory investment, and improve order fulfilment performance. This is further enhanced by features such as Available-to-promise and various time fence indicators, which give sales and production staff a reliable view of what they can promise to customers and when.
SYSPRO's Material Requirements Planning gives you clear visibility to the integrated effect of current and future supply and demand, thereby enabling you to make better purchasing and production decisions and reduce excess and obsolete inventories. The inclusion of sources of supply and demand is configurable and various reports and related review programs enable easy potential oversupplies and seamless execution of suggested actions. In addition, order policies by stock code at warehouse level enable you to implement lot-sizing rules for purchased and manufactured items.
In make-to-order environments, where a full material requirements planning run may not be required, features such as Advanced Trial Kitting provide full visibility to replenishment requirements for multi or single-level jobs. The purchase order to job link enables purchased or subcontracted materials to be receipted directly into specific jobs.
Standard reports such as the Inventory Exception and the MRP Potential Oversupplies report help you identify excess inventories and possible problems with your lot-sizing techniques.
Reduce time to market for customer-driven product designs and variations
In an industry where the requirement for customizable end-products is common, flexibility, speed, and accuracy in meeting customer demand is essential to remaining competitive.
SYSPRO enables you to improve your time-to-market performance and streamline constituent processes through its rules-based Product Configurator. Not only does it provide streamlined order-taking by non-technical staff, it facilitates the automatic generation of factory orders and purchase orders, with all the relevant detail such as materials and operations required to make or assemble the correct customer-specific configuration of the product. In addition to releasing technical staff from the order-taking process, the Configurator mitigates the need for manual input or additional bills of materials to cover all product permutations and drastically reduces the margin for input errors. New permutations may be saved for future orders making it easy to recall at order entry time.
Additionally, for complete engineer- and design-to-order requirements, SYSPRO speeds the processing of inquiries through its estimating and quotations functionality, with estimating providing an accurate view of both standard and non-standard material and labor costs, ensuring accurate profitability projection and quoting. Furthermore, SYSPRO's powerful factory scheduling features enable you to quote accurate lead times and delivery dates based on capacity and existing loads. Once a quote is accepted by the customer the conversion to a factory order is a simple automated process.