Contact Us

Below are our regional Head Office contact details. For full contact details for all offices in a region, click the region name.

Africa

info@za.syspro.com

Tel: +27 (0) 11 461-1000
Fax: +27 (0) 11 807-4962
 

Americas

info@us.syspro.com

Tel: +1 (714) 437-1000
Fax: +1 (714) 437-1407
Toll Free: (800) 369-8649

Asia-Pacific

info@au.syspro.com

Tel: 02 9870 5555
Fax: 02 9929 9900
Local call: 1300 882 311

Canada

info@ca.syspro.com

Tel: 604-451-8889
Toll Free: 1-888-259-6666
Fax: 604-451-8834

UK and Europe

info@k3syspro.com

Tel: +44 (0) 161 876-4498
Fax: +44 (0) 161 876-4502
 

K3 Syspro UK and Europe Map
Head Office (Johannesburg)
Cape Town
Durban
info@za.syspro.com

Tel: +27 (0) 11 461-1000
Fax: +27 (0) 11 807-4962

Block A
Sunninghill Place
9 Simba Road
Sunninghill 2191
South Africa

Tel: +27 (0) 21 552 2220
Fax: +27 (0) 21 552 2506

Block A
Lagoon Beach Office Park
Cnr Marine & Boundary Rd
Milnerton 7435
South Africa

Tel: +27 (0) 31 566 4240
Fax: +27 (0) 31 566 4246

4 Nollsworth Crescent
Nollsworth Park
La Lucia Ridge La Lucia
Durban North 4031
South Africa

USA and Americas

Email: info@us.syspro.com

Tel: +1 (714) 437-1000
Fax: +1 (714) 437-1407
Toll Free: (800) 369-8649

SYSPRO Impact Software, Inc.
959 South Coast Drive, Suite 100
Costa Mesa, California 92626
USA

Head Office (Australia)
Singapore

Email: info@au.syspro.com

Tel: +612 9870 5555
Fax: +612 9929 9900
1300 882 311 (Local call Australia)

SYSPRO Software Pty Ltd
Suite 1102, Level 11
201 Miller Street
North Sydney NSW 2060
Australia


Email: info@sg.syspro.com

Tel: +(65) 6256 1921
Fax: +(65) 6256 6439

SYSPRO Software Pte Ltd
8 Eu Tong Sen Street
#19-91
The Central
Singapore
059818

Head Office (Western Canada)
Central Canada
Atlantic Canada

Tel: +1 (604) 451-8889
Fax: +1 (604) 451-8834
Toll Free: +1 (888) 259-6666

4400 Dominion Street, Suite 215
Burnaby, British Columbia
Canada
V5G 4G3

Tel: 905-502-5502
Fax: 905- 502-0735

420 Britannia Road East, Suite 208
Mississauga, Ontario
Canada
L4Z 3L5

Tel: 902-423-1256
Fax: 902-425-2097
Toll Free: 1-866-979-7776

6080 Young Street, Suite 1002
Halifax, Nova Scotia
Canada
B3K 5L2

UK and Europe

Email: info@k3syspro.com

Tel: +44 (0) 161 876-4498
Fax: +44 (0) 161 876-4502

K3 Syspro
Baltimore House
50 Kansas Avenue
Salford Quays
Manchester M50 2GL
United Kingdom

K3 Syspro UK and Europe Map

HTML Case Studies

Frost Fighter

Frost Fighter Moves to the Forefront of ERP Technology with SYSPRO

"SYSPRO has really kept up with the changes that have happened in business and technology. SYSPRO has a strong commitment to SMEs, and to staying at the forefront of ERP technology. So would I recommend SYSPRO? Yes – I definitely would."
- Bill Speers, Chief Financial Officer, Frost Fighter

  • The Company

Frost Fighter had its origins as part of a public company, ICG, in 1965. In 1985, it was sold as part of a private company and operated as a Division of ICE Manufacturing until 2011 when Frost Fighter was incorporated as a separate business entity. Its present manufacturing facility is over 60,000 sq. ft., and is located in Winnipeg, Manitoba.

The tremendous growth of Frost Fighter to become the industry leader in commercial portable heaters is attributed to its continuous innovation and development of the most advanced engineering designs, tailored to best meet its customers' needs. Frost Fighter is at the top of industry standards in terms of efficiency, dependability and safety. Its proven designs pay off in low-cost reliable performance.

"Our heaters are designed to withstand the harshest weather conditions in the world," says Bill Speers, Frost Fighter's CFO. "A lot of our product goes to oil sands projects, mining, and construction. Most of the companies which use our equipment are in the resource sector, and most of our sales go to industrial-equipment rental companies." Frost Fighter sells primarily into the United States and Canada.

  • The Challenge

While still a division of its parent company, Frost Fighter was managed on a legacy SYSPRO ERP platform.

"Our parent company was several versions of SYSPRO behind," says Speers. "Once we'd split off, but while we were still running on the legacy version, we performed our due diligence and looked at several different ERP solutions."

  • The Solution

In the end, Frost Fighter decided to stay with SYSPRO.

"SYSPRO 6.1 resolved most of the issues that were important to us," Speers says. "In addition, SYSPRO has very strong support in Winnipeg. After four months on the old version we began the implementation, which included moving our history over to 6.1. Now we have live General Ledger and all the benefits of a modern ERP."

Frost Fighter's ERP implementation was made easier and quicker by the decision to stick with SYSPRO.

"Ideally, when you look at changing systems, you take a year to plan and select the software. Then you move through periods of transition and testing before you're up and running. We wanted to accelerate the process, and we ended up accomplishing the whole project in four months. What helped was the fact that our data conversion went quickly because we were staying with SYSPRO, and because the SYSPRO supplier in Winnipeg lent us their considerable expertise. To be honest, I was expecting a wheel or two to fall off – but none did," Speers says.

The year following the implementation was a time of rapid change. "Our employees were not used to relying on an ERP as much as they do now, and it took us a year to get up to speed. We needed to get our inventory correct, optimize our Bill of Materials and ensure the consistency of address fields. A number of new employees joined the company and were able to figure out SYSPRO without too much difficulty. In addition, a few of the employees from the parent company came with us, and that made the learning curve a lot shorter. It's an ongoing job to use the system better, but we've come a long way."

  • The Result

With the implementation under its belt, Frost Fighter took the next logical step: SYSPRO Mobile's bar-coding solution.

"We have about a dozen different models of heater, all serial numbered for CSA and ETL certification. Because heaters use fuel and are potentially dangerous, we have to be specific about models, and be able to trace each heater through manufacture and testing," Speers says.

In the past, Frost Fighter had a manual system for serial numbers, and errors accrued from having to manually enter a 10-digit serial number about six times. Now that its moved to a bar-coding solution, the serial number is entered directly into SYSPRO when the unit is tested. This initializes the back flushing, which receipts the finished product into stock, posts the relevant labor transactions, and records inventory depletions based on the Bill of Materials.

"In addition, we can now use SYSPRO Mobile to pick the serial number off the shipping document, forward it to the person who prepares the invoices and have it auto-populate the invoice. That facilitates efficient order processing and shortens the time to invoice. Moving to SYSPRO Mobile took some work, but it's created huge savings of time and effort," he says.

According to Speers, the challenge for Frost Fighters is to learn how to use a fuller range of SYSPRO's capabilities.

"SYSPRO 6.1 has helped our processes immensely," he says. "Implementing SYSPRO Mobile was a big change that really helped our efficiencies, but there are many other examples. We chose to install the Electronic Funds Transfer module, for one. Now payments to suppliers can be made electronically, and that's been a plus. Not only are our suppliers appreciative, it's now more cost efficient to process our accounts payable."

Would Bill Speers recommend SYSPRO?

"When I'm looking at an ERP system, I want to be confident that it will meet our needs 10 years down the road. SYSPRO has really kept up with the changes that have happened in business and technology," Speers replies. "Twenty years ago you had to make a lot of modifications to fit an ERP to your business – and there weren't many ERPs that were suitable for a SME (Small to Medium-sized Enterprise). SYSPRO has a strong commitment to SMEs, and to staying at the forefront of ERP technology. So would I recommend SYSPRO? Yes – I definitely would."

"We can now use SYSPRO Mobile to pick the serial number off the shipping document, forward it to the person who prepares the invoices and have it auto-populate the invoice. That facilitates efficient order processing and shortens the time to invoice. Moving to SYSPRO Mobile took some work, but it's created huge savings of time and effort"
- Bill Speers, Chief Financial Officer, Frost Fighter

 

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