SYSPRO is Boss's Choice.

"There is much less waste - both in terms of manpower and material - and improved customer service is being constantly improved, all while still achieving massive growth."

As many manufacturers have found, a focus on product design cannot sustain success on its own. With growth comes business complexity, a massive increase in the need for information and ‘intelligence’, and heightened customer expectations, all which have to be managed effectively if the business is not to flounder. In effect, design capabilities have to be matched by business and manufacturing efficiency, if the full benefits of product leadership are to be gained.

One business that has recently been through this learning curve, and which has come out on top as a leading UK manufacturer of contract seating, is the Boss Group. Boss Design, the group’s founding company, is now at the cutting edge of British design, offering both a comprehensive range of ‘designed’ seating collections, which encompasses all aspects of the office, hotel and conference market, and bespoke product design. Many of its clients are architects and international blue chip organisations. The more recently

  • The Challenge

Prepac's success with its catalog- and Internet- based customers, combined with growth in special order and kiosk sales, prompted the company to begin a direct fulfillment program in 1999.

Michelle MacKinnon, Prepac's Controller, says: "We used to sell to customers who would warehouse our product. Now, a substantial amount of our business has moved to a fulfillment basis."

Internet retailers constitute one of Prepac's fastest growing markets. Online consumers purchase Prepac products on retailers' web sites. Each order, along with a delivery address, is forwarded to Prepac. The product is shipped directly from Prepac to the customer, and delivery is guaranteed in 24 hours.

According to MacKinnon, growth has been exponential over the past few years, in terms of both volume and orders. "The key thing we needed was the ability to easily add new customers and match up with their electronic requirements," MacKinnon says. "We have orders coming in different formats, such as EDI and XML, and we need to be able to pull all that information into SYSPRO. We also needed a high degree of control over our production and freight processes.

  • The Solution

To facilitate data interchange with its partners, Prepac chose to leverage Microsoft's .NET component architecture to deliver SYSPRO's e.net solutions. "SYSPRO's business-to-business tools allow us to integrate with our customers' systems," she says. "They also enable us to process a high volume of business transactions automatically in a variety of electronic formats."

  • The Result

SYSPRO e.net Solutions has helped Prepac make a successful transition to an order fulfillment business model. At the same time, it has helped improve relations with business partners, and increased the company's control over its supply chain. "Prepac promises shipment within 24 hours, and we promise to have the item in stock. To live up to our agreements, we have to be constantly evaluating our stock and our production. SYSPRO allows us to do that," MacKinnon says.

“During this preparation, and subsequently, we have had great support from K3. They understood our situation and have made every effort to guide and check our progress.”

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