Contact Us

Below are our regional Head Office contact details. For full contact details for all offices in a region, click the region name.


Tel: +27 (0) 11 461-1000


Tel: +1 (714) 437-1000


Tel: +61 (2) 9870-5555


Tel: +1 (604) 451-8889


Tel: +44 (0) 161 876-4498

K3 Syspro UK and Europe Map
Head Office (Johannesburg)
Cape Town

Tel: +27 (0) 11 461-1000
Fax: +27 (0) 11 807-4962

Block A
Sunninghill Place
9 Simba Road
Sunninghill 2191
South Africa

Tel: +27 (0) 21 552 2220
Fax: +27 (0) 21 552 2506

Block A
Lagoon Beach Office Park
Cnr Marine & Boundary Rd
Milnerton 7435
South Africa

Tel: +27 (0) 31 566 4240
Fax: +27 (0) 31 566 4246

4 Nollsworth Crescent
Nollsworth Park
La Lucia Ridge La Lucia
Durban North 4031
South Africa

USA and Americas


Tel: +1 (714) 437-1000
Fax: +1 (714) 437-1407
Toll Free: (800) 369-8649

SYSPRO Impact Software, Inc.
959 South Coast Drive, Suite 100
Costa Mesa, California 92626

Head Office (Australia)


Tel: +612 9870 5555
Fax: +612 9929 9900
1300 882 311 (Local call Australia)

SYSPRO Software Pty Ltd
Suite 1102, Level 11
201 Miller Street
North Sydney NSW 2060


Tel: +(65) 6256 1921
Fax: +(65) 6256 6439

SYSPRO Software Pte Ltd
8 Eu Tong Sen Street
The Central

Head Office (Western Canada)
Central Canada
Atlantic Canada

Tel: +1 (604) 451-8889
Fax: +1 (604) 451-8834
Toll Free: +1 (888) 259-6666

4400 Dominion Street, Suite 215
Burnaby, British Columbia
V5G 4G3

Tel: 905-502-5502
Fax: 905- 502-0735

420 Britannia Road East, Suite 208
Mississauga, Ontario
L4Z 3L5

Tel: 902-423-1256
Fax: 902-425-2097
Toll Free: 1-866-979-7776

6080 Young Street, Suite 1002
Halifax, Nova Scotia
B3K 5L2

UK and Europe


Tel: +44 (0) 161 876-4498
Fax: +44 (0) 161 876-4502

K3 Syspro
Baltimore House
50 Kansas Avenue
Salford Quays
Manchester M50 2GL
United Kingdom

K3 Syspro UK and Europe Map

HTML Case Studies

Basic Grain Products

SYSPRO Provides Basic Grains with Rapid ROI

"SYSPRO has provided us with a rapid ROI, but I couldn't begin to quantify it. Quite frankly, the information we get from SYSPRO is priceless."
- Norman Shung, Chief Financial Officer, Basic Grains Products

  • The Company

Basic Grain Products Inc. is a leading private-label food manufacturer of snack products including rice cakes, rice crisps, pita chips, soy crisps and potato crisps, sold primarily in the United States and Canada. Basic Grain Product's corporate office is located in Burnaby, British Columbia, and the company's manufacturing facility is housed in Coldwater, Ohio.

  • The Challenge

JPrior to July 2012, Basic Grain Products ran its business on a mixture of different products. Norman Shung, CFO of the company, says: "We used ACCPAC for order entry, invoicing and general ledger; Excel for inventory management, production planning, and logistics; and a third-party non-integrated EDI system.

"The main problem with running the business on a non-integrated system was that our data was stored in multiple places, which impaired our ability to make timely decisions. Nothing was at our fingertips – when we wanted to know specifics it was very painful to get the information, and it was especially difficult to generate reports. To know how many cases of a particular product were available, we had to request a cycle count every time, because our inventory wasn't in a perpetual system. Our business systems were not perpetual, not live, and not up-to-date.

  • The Solution

On July 1, 2012, Basic Grain Products implemented SYSPRO, effectively integrating all of its business functions into one system, streamlining processes, and generating real-time information across the entire organization.

According to Shung, the SYSPRO implementation process went very smoothly, with no major glitches or business interruptions. "The real challenges we faced came after the implementation. As is often the case, people are fearful of change, and with SYSPRO came many changes to both our technology and our business processes. It wasn't long, however, before our employees began to realize how easy it is to access the information they require from SYSPRO. Watching that processes evolve has been inspiring."

  • The Result

One of the most important advantages that SYSPRO brought to Basic Grain Products was a Perpetual Inventory system. "By connecting the inventory system with Order Entry," says Shung, "and by continuously updating information on inventory quantity and availability as a function of doing business, our book inventory now gives us an exact image of our real inventory. That gives us a very high degree of control over our inventory, and over its associated costs. It also helps us keep track of our expired product, and makes it much easier to adhere to the FIFO (first in – first out) method, which wasn't being properly managed before. We still have to gather more data, but at least, now, the visibility is there."

Shung is quick to point out that the benefits of SYSPRO's Lot Traceability module are crucial for a food manufacturer. "With Lot Traceability, we know exactly which lots were shipped to each customer, and our warehouse employees can fulfill orders from cases that are not in danger of being outdated. In addition, thanks to SYSPRO, we can now do a mock recall in less than 30 minutes. Before SYSPRO, pulling and qualifying the information took hours – it was a mountain of paperwork."

Before the implementation, says Shung, no one at Basic Grain Products had a proper understanding of production costing. "Our Bill of Materials and Job Costing used to be manual processes, and we didn't even know our true costs of production. Now, with SYSPRO, we are able to assign more accurate production and overhead costs. Because of that, we've learned that we have better margins than we had previously thought."

SYSPRO Workflow has allowed Basic Grain Products to implement automated order processing through EDI (Electronic Data Interchange). "We are now on EDI for customer purchase orders and invoices," says Shung. "Our inbound customers' purchase orders are going through EDI, and we invoice back to the customer through EDI. By automating those functions, we've eliminated a good deal of manual entry. Our customer service clerk is now only validating the information, which has improved our accuracy and saved a tremendous amount of time."

"SYSPRO has provided us with a rapid ROI," he affirms, "but I couldn't begin to quantify it. Quite frankly, the information we get from SYSPRO is priceless."
- Norman Shung, Chief Financial Officer, Basic Grains Products    


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